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Past Lineup: Lucerne | Roadmaster | Regal (Old) | LeSabre | Century | Park Avenue | Riviera | Reatta | Grand National
Current Lineup: Cascada | Verano | LaCrosse | Regal | Enclave | Envision | Encore
Buick Forum: GM Customer Service person on this site.
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  1. #11
    Join Date
    Nov 2013
    Nampa, ID
    Rep Power

    Re: Paint Problems Since Day One of Dealer Delivery

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    Well, thought I'd give you all an update. It's been over 2 years now and as you can see from this post, there never was a reply to this thread from the rep.
    The customer care rep here did get ahold of me but kept siding with the dealer all the time so I did have to get Buick directly involved in this problem and also had to escalate it to a supervisory level as the new rep would talk with me, tell me yep, yep, yep, call the dealer, then get back to me and side with them also. I finally found a guy at the supervisory level named Scott that helped me get money back from the dealer so I could move on. I cashed in about $6k worth of contracts and a $350 maintenance plan and went to a different dealer that has welcomed me with open arms and has taken very good care of me. Anyway, just thought you all might want to know about this customer care thing here. I would probably start off with Buick if you have a problem and can't get it solved at the dealer level.
    Nampa, ID
    '13 Lacrosse-Leather-AWD

    Crystal Red/Titanium

  2. #12
    cino135 is offline A Regular My Buick(s): 2013 Buick Regal GS 3 stage pearl white, 20' OEM chrome
    Join Date
    Nov 2016
    Tampa FL
    Rep Power

    Re: GM Customer Service person on this site.

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    Is there still a Buick customer service rep available on this site anymore?
    "pardon me ma'am, but might I taste your delicious treats?"
    "treat yo-self"

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