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Buick Forum: Grainy back-up camera on 2016 Buick Envision Prem II
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  1. #1
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    Grainy back-up camera on 2016 Buick Envision Prem II

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    Has anyone had issues with the clarity on the back-up camera. Mine is not clear and very grainy.

  2. #2
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    Dec 2016
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    Re: Grainy back-up camera on 2016 Buick Envision Prem II

    I have the same issue with mine, and I have the surround vision as well. It baffles me that they couldn't even alighn the camera properly to avoid seeing the inside of the Buick Emblem and chrome on the trunk trim.

  3. #3
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    Jul 2016
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    Re: Grainy back-up camera on 2016 Buick Envision Prem II

    My cameras on my '16 Envision Premium II with Surround are "somewhat" better AFTER the dealer applied the TSB 16-NA-357 (which really fixed the brightness control of the NAV, etc., during changing outside light scenarios). That said, the rear camera is still not very good...nowhere near the "quality' of our '15 Ford Escape Titanium, which is crystal clear. But can't say I have noticed the alignment issue mentioned about the rear camera...maybe compare with another Envision at the dealer, and ask the dealer to check the alignment.

  4. #4
    Join Date
    Mar 2010
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    Detroit, USA
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    Re: Grainy back-up camera on 2016 Buick Envision Prem II

    Hi kdub, mwitriol and TxTom,

    I’m sorry to hear that you’re experiencing these concerns with the rear camera in your Envision and I sincerely apologize for any inconvenience this may have caused. I recognize that you’re looking for the opinions of other owners, however, I’d be happy to reach out to your preferred dealers on your behalf to assist with addressing this. If you’d like to proceed with this, please send us a private message with your full contact information, VIN, mileage and the name of your dealer.

    We look forward to hearing from you.

    Best,

    Ashley R.
    Buick Customer Care

  5. #5
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    Feb 2017
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    Re: Grainy back-up camera on 2017 Buick Envision Prem II

    Quote Originally Posted by Buick Customer Service View Post
    Hi kdub, mwitriol and TxTom,

    Im sorry to hear that youre experiencing these concerns with the rear camera in your Envision and I sincerely apologize for any inconvenience this may have caused. I recognize that youre looking for the opinions of other owners, however, Id be happy to reach out to your preferred dealers on your behalf to assist with addressing this. If youd like to proceed with this, please send us a private message with your full contact information, VIN, mileage and the name of your dealer.

    We look forward to hearing from you.

    Best,

    Ashley R.
    Buick Customer Care
    I too have that problem, I replaced a 2013 Cadillac SRX with a 2017 Buick Envision Premium II, and this camera is terrible in pitch black. Never had a problem like that on the SRX, I suspect poor back up lighting. My VIN is LRBFXSX2HD062876 and my email is [email protected] I also have an issue with the screen at duck and dawn that makes it impossible to see anything on it ... any help would be greatly appreciated ... William Tokarsky

  6. #6
    Join Date
    Mar 2010
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    Re: Grainy back-up camera on 2017 Buick Envision Prem II

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    Quote Originally Posted by Wt2ga View Post
    I too have that problem, I replaced a 2013 Cadillac SRX with a 2017 Buick Envision Premium II, and this camera is terrible in pitch black. Never had a problem like that on the SRX, I suspect poor back up lighting. My VIN is LRBFXSX2HD062876 and my email is [email protected] I also have an issue with the screen at duck and dawn that makes it impossible to see anything on it ... any help would be greatly appreciated ... William Tokarsky
    Hello William,

    We are truly sorry to hear this, and would love to get you in touch with your preferred dealership for additional assistance. So that our team can proceed, please send us a private message with your Envisions current mileage, your full address and contact information and the name of your preferred dealership. We certainly look forward to hearing from you soon.

    Regards,

    Steven D.
    Buick Customer Care

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