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BEWARE: Engine Replaced due to Excessive Oil Consumption Issue

ChocVerano12

New member
2
0
1
Buick Ownership
2012 Verano
We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.
 

G-813650

We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.
I’ve had the same thing happen to me I had to get a new engine last March, and guess what??? I’m having the Same problem with the new one.I’m just going to trade this car in and never buy a Buick, Chevy, or GMC ever again.
 

Maverick7

Full Member
60
5
8
Buick Ownership
Buick
My old post from 2016: I Warned People!!!
My 2012 Buick Verano Premium 2.4L has been experiencing oil consumption just a little before the 10,000 km mark. I have been always cautious about it, but would always just top up. Now as of early September 2016, I enrolled the vehicle in the GM Oil Consumption Program because I only have one year left on Power-train Warranty and Bump to Bump Warranty has just expired as of August 2016. Further more i decided enough was enough, my oil is to expensive and Power-train warranty is gonna expire next year this cant be normal and could cost me money later on down the road. 1500 km into the oil consumption test, i'm down close to 1 quart, not looking good as i heard GM's normal rate acceptable ratio is 1.25 L every 3200 km. Well by the looks of it as its going this far, i will be passing the 1.25 L in 3200 km acceptable ratio. Please note, car had only 53,000 km at that time and did not leak oil. Check and monitor your oil people cause i don't think its just my car, i bet you its a lot of Verano's 2012-2016 2.4 L out there its just i own and baby my car and pay close attention. Enroll your Verano in the program just to be safe, you'll thank me if you own this vehicle outright!!

These are pics of my engine being fixed from the dealership back in 2016. GM Oil Consumption I.jpg GM Oil Consumption III.jpg GM Oil Consumption II.jpg
 

johnnydb

New member
4
0
1
Buick Ownership
2013 Buick Verano
I purchased a 2013 Verano for my wife in 2016 and only had 13k miles on it at the time. We did not buy an extended warranty unfortunately ($2,500) and didn't buy it from a Buick dealership. About two oil-changes ago, I noticed a pecking noise and checked the oil and there was none on the dipstick! No low-oil level light ever came on and still hasn't after about 3k miles into the oil change. I talked with GM and they said that the warranty was out on the car (and only 81k miles on it) and they couldn't do anything about it, but I should go to a dealer and talk with them and go from there, nice in conversation but vague. I have since started an oil consumption test at a local dealership. No oil used the first 1k miles as is how it has been recently. Once the test is completed, the dealer said they would send in a request with the report to see if GM would financially help to do the engine fix, which is new pistons and rings, timing chain, throttle body and some seals which with a transmission flush will run about $5,000. I really don't expect GM to do anything to help, and if they do not, I will never buy another GM product again. I have never been a GM fan but I knew that Buicks were usually good vehicles, but now this has happened. There should have been a recall on this, but I never received so much as a bulletin about the problem. This sucks, period. And people wonder why there are so many Honda and Toyotal vehicle owners in the United States! There is a reason, and it is called Quality!
______________________________
 

LarryB

Buick Newbie
7
1
3
Buick Ownership
Buick
My 2012 Verano with 83k milers has the same issue. It burns a quart every 1200 miles. I figured I'd just add oil to it than doing any work to fix it. Oil might cost around $400 for 10 years.
 

G-858840

We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.
Having the same problem with my 2012 verano.... Oil consumption the past few yrs.. Only owned it for 4
 

peterjn712

New member
1
0
1
Buick Ownership
2012 Verano
It appears I have the same issue with my 2012 Buick Verano, but am waiting to hear back for sure. Mechanic had to put 4 qts in it and the engine appears to be kaput.

Car never tripped a warning for low oil levels. I don't understand how that could be.
 
Last edited:

Mcallidx

New member
4
0
1
Buick Ownership
Verona 2013
We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.

I'm having the same issue with my 2013 Verano. I check my oil at least once per week because of this and periodically all the oil is gone. Just bam, gone. I'll fill it up and it will be fine for weeks, and then it's mysteriously vanished. No evidence if an oil leak. One of these days I won't catch it in time and I'll be out 1 otherwise great car. What is wrong with this picture?
______________________________
 

nlacomb

Buick Newbie
92
19
8
Buick Ownership
Buick
My wife's car also had this issue for a long time. I found that replacing both the intake/exhaust camshaft solenoid has resolved the oil loss issue.
 

G-707195

We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.


2012 BUICK VERANO.

IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; OUTPUT SHAFT SEAL LEAKING.

AT 60,000 MILES, THE CAR LOST ALL POWER WHILE DRIVING 55 MILES AN HOUR ON HIGHWAY (OTHER OWNERS- BUICK FORUMS - HAD THE SAME DANGEROUS EXPERIENCE). BY LOST POWER, I MEAN THE CAR SUDDENLY HAD NO POWER STEERING, BRAKES. GAS PEDAL WAS NOT OPERATIONAL. THE ENGINE SHUT OFF.

PISTON RING FAILURE WAS THE DIAGNOSIS FROM BUICK SERVICE. ALMOST 4000 TO FIX THEY STATED.

NONE OF THESE ISSUES SHOULD HAVE HAPPENED WITH A CAR WITH ONLY 60,000 MILES.

THE VERANO IS NO LONGER BEING MANUFACTURED. GM SHOULD ADMIT THAT THEY SOLD A DEFECTIVE PRODUCT THAT DID NOT PERFORM AS ADVERTISED.

AFTER ADDITION INVESTIGATION, I'VE DISCOVERED THAT GM WAS WELL AWARE OF THIS PROBLEM SINCE 2014.

GM NEVER NOTIFIED VERANO OWNERS OF THIS ISSUE.

WHAT'S MORE; THE BUICK DEALERSHIP TOLD ME THERE WAS NEVER A SERVICE BULLETIN ISSUED BY GM FOR THIS PROBLEM.

SERVICE BULLETIN 13-06-01-003H IN FACT WAS ISSUED.

FOR ALL VERANO OWNERS, PLEASE TAKE NOTE. YOU MAY STILL HAVE RECOURSE.

PLEASE VIEW LINKS:

EXCESSIVE OIL CONSUMPTION - 2010-2013 BUICK CHEVROLET GMC

GM IS FIXING SOME SMOKY ENGINES UNDER WARRANTY
 

racinejosh

New member
6
0
1
Buick Ownership
2014 Buick Encore Convenience 2WD
My car has 67k on it and is out of warranty so GM will not do anything for this ridiculous oil consumption on my 12 verano.
 

Scratcher

Buick Newbie
10
0
1
Michigan
Buick Ownership
Buick LeSabre
My wife's car also had this issue for a long time. I found that replacing both the intake/exhaust camshaft solenoid has resolved the oil loss issue.
Can anyone explain why that would solve an oil consumption issue?
______________________________
 

G-585031

2012 BUICK VERANO.

IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; OUTPUT SHAFT SEAL LEAKING.

AT 60,000 MILES, THE CAR LOST ALL POWER WHILE DRIVING 55 MILES AN HOUR ON HIGHWAY (OTHER OWNERS- BUICK FORUMS - HAD THE SAME DANGEROUS EXPERIENCE). BY LOST POWER, I MEAN THE CAR SUDDENLY HAD NO POWER STEERING, BRAKES. GAS PEDAL WAS NOT OPERATIONAL. THE ENGINE SHUT OFF.

PISTON RING FAILURE WAS THE DIAGNOSIS FROM BUICK SERVICE. ALMOST 4000 TO FIX THEY STATED.

NONE OF THESE ISSUES SHOULD HAVE HAPPENED WITH A CAR WITH ONLY 60,000 MILES.

THE VERANO IS NO LONGER BEING MANUFACTURED. GM SHOULD ADMIT THAT THEY SOLD A DEFECTIVE PRODUCT THAT DID NOT PERFORM AS ADVERTISED.

AFTER ADDITION INVESTIGATION, I'VE DISCOVERED THAT GM WAS WELL AWARE OF THIS PROBLEM SINCE 2014.

GM NEVER NOTIFIED VERANO OWNERS OF THIS ISSUE.

WHAT'S MORE; THE BUICK DEALERSHIP TOLD ME THERE WAS NEVER A SERVICE BULLETIN ISSUED BY GM FOR THIS PROBLEM.

SERVICE BULLETIN 13-06-01-003H IN FACT WAS ISSUED.

FOR ALL VERANO OWNERS, PLEASE TAKE NOTE. YOU MAY STILL HAVE RECOURSE.

PLEASE VIEW LINKS:

EXCESSIVE OIL CONSUMPTION - 2010-2013 BUICK CHEVROLET GMC

GM IS FIXING SOME SMOKY ENGINES UNDER WARRANTY
Thank you for posting the facts of root cause and repair steps. You have saved me engine from seizing in the future. What a nightmare design. Again, thank you very much!
 

Chutley

New member
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Buick Ownership
2013 Buick Verano
We are having the same issue with our 2013 Buick Verano. Currently 105k miles and it is burning oil. About 1 quart every 1000 miles
It started about approx 1 years ago Jan 2019.
Car kept stalling at low idle & Local mechanic said their are no codes or issues he could find.
This is same place we get oil changed.

Their have been no codes or oil warning lights other than Mass Air Flow Sensor previously.

This car was purchased in April 2014 from a Buick Dealer - with approx 20k miles on it & 1st year of Oil changes where done at that dealer.

March 2019 latest oil change.

August 2019 - My significant other came home and said engine was making ticking noise.
I drove around block & 3 quarts low on OIl. - I assumed local mechanic messed up our Oil Change. I added 3 quarts and everything was fine other than low idle shut off issue still ongoing.

November 2019 - Took car to Local Buick dealer to check the low IDLE Shut off issue.
They diagnosed it as Severely worn timing chain & needs to be replaced.
Right after Buick diagnosis. (Keep in mind we work different shifts & do not drive the car)
I checked oil and it was about 2-1/2 quarts low again. Apparently they did not check the oil at the Buick dealer during the $100 charge for diagnosis & quote of $2400 to replace timing chain on a $5000 to $6000 car. No response after emailing Buick service manager about not checking oil during diagnosis.



Cannot believe Buick / GM has been aware of these issues and seems to be ignoring them and now we are way out of warranty.

We are not sure what to do at this point.
We are keeping oil topped off & hoping the motor does not blow up.

What can we do?
Suggestions.
______________________________
 

RealtorDevin

New member
2
0
1
Buick Ownership
2013Verano
Can anyone explain why that would solve an oil consumption issue?
I can't explain why it would, but I can tell you that it did not fix my issue. I have replaced both actuator solenoids and both camshaft position sensors (which is the code the car has consistently been showing for probably a year) in my 2013 Verano.
Like everyone else has experience, when the oil is low the engine rattles and shakes. Particularly at red lights, and will occasionally stall when starting from a complete stop.
Open to suggestions...
 

G-812933

I have a 2013 Verano and my issue started about a year or so ago. I am burning a quart about every 1000 mile or less. I agree that Buick was well aware about this problem but refuse to notify the owner's of these vehicles. I called GM and ask many of you have mentioned Verano although it has the same engined installed in the previous recalled autos that they have acknowledged has issues.

I personally will never buy another Buick and I have shared with others that I would not recommend purchasing a Buick.
 

G-714838

We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.
This same exact thing happened to me. Almost word for word just like this.
 

G-288330

We are having the same issue with our 2013 Buick Verano. Currently 105k miles and it is burning oil. About 1 quart every 1000 miles
It started about approx 1 years ago Jan 2019.
Car kept stalling at low idle & Local mechanic said their are no codes or issues he could find.
This is same place we get oil changed.

Their have been no codes or oil warning lights other than Mass Air Flow Sensor previously.

This car was purchased in April 2014 from a Buick Dealer - with approx 20k miles on it & 1st year of Oil changes where done at that dealer.

March 2019 latest oil change.

August 2019 - My significant other came home and said engine was making ticking noise.
I drove around block & 3 quarts low on OIl. - I assumed local mechanic messed up our Oil Change. I added 3 quarts and everything was fine other than low idle shut off issue still ongoing.

November 2019 - Took car to Local Buick dealer to check the low IDLE Shut off issue.
They diagnosed it as Severely worn timing chain & needs to be replaced.
Right after Buick diagnosis. (Keep in mind we work different shifts & do not drive the car)
I checked oil and it was about 2-1/2 quarts low again. Apparently they did not check the oil at the Buick dealer during the $100 charge for diagnosis & quote of $2400 to replace timing chain on a $5000 to $6000 car. No response after emailing Buick service manager about not checking oil during diagnosis.



Cannot believe Buick / GM has been aware of these issues and seems to be ignoring them and now we are way out of warranty.

We are not sure what to do at this point.
We are keeping oil topped off & hoping the motor does not blow up.

What can we do?
Suggestions.
try switching to castrol synthetic/solved my 2012 verano mobile one synthetic oil burn issue
 
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