- Buick Ownership
- 2013 Buick Verano Premium Turbo
Background: 2013 Buick Verano Premium, Mocha Bronz Metallic, garage kept and clean with only 41K miles. I paid for and repaired a paint issue ($1700) on the hood myself in 2017 (not knowing it was a common issue). Fast forward..noticed dull paint on top of vehicle. After research found out it is a common problem, but sometimes hard to notice. Took car to dealership, they recognized the issue and said the paint was "Checking" in which is a factory OEM defect. Was told vehicle is out of warranty and $2900 for repaint/repair. Called Buick Customer service for assistance. (Case# 9-5009849110) My case has been with a Senior Advisor "Lionel" for OVER two months now. I cannot get a call back nor any information regarding case. For a month now, Lionel has told me "Dealership will not call him back", "I am just a liason nothing I can do". I have suggested calling a different delership, he won't do it. I have asked to speak to someone else, cannot get past him. I have even given my dealership the Senior Advisors number to include his extension 5923579, and they cannot get ahold of him, and have no record of him calling or contacting the dealership. I keep getting told I will get a call back and I never do. Been told the exact same things... "I have escalated the issue", "I have sent notification to Lionels supervisor", on and on and on. I have tried messeging Buick on Facebook, and have attempted to email GM all to no avail. I feel this type of treatment is unacceptable and it is unacceptable for a car with less than 41K miles to look like it is primer. It is also unacceptable that I cannot get ANY help from Buick who claims "Total Customer satisfaction is important". I am a loyal GM customer for over 30 years and a Chevy Truck Legends member. I will be working on a YouTube Video to show my issues with the paint. If anyone have any info or better way to get help I will greatly appreciate it. Love the car, but I $3000 is a bit much especially when it is a factory paint defect.