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- #1
Joester
New member
- 25
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- Buick Ownership
- 2016 Encore
We found and bought a 2016 Encore, certified, with only 7000 miles on it. Sounds great and woohoo!
Dealer told us about doing the welcome call with OnStar. We tried - several times to no avail. Called the OnStar technical support people, No go. The OnStar would not connect via satellite. Took it to the dealer and they tried. Same thing. Scheduled the required service and we're informed that the OnStar module is defective and they had to order one.
My issue: This vehicle was supposedly certified. If the OnStar module was bad, they should have found it.
What bothers me is, WHAT ELSE DID THEY MISS?
Dealer told us about doing the welcome call with OnStar. We tried - several times to no avail. Called the OnStar technical support people, No go. The OnStar would not connect via satellite. Took it to the dealer and they tried. Same thing. Scheduled the required service and we're informed that the OnStar module is defective and they had to order one.
My issue: This vehicle was supposedly certified. If the OnStar module was bad, they should have found it.
What bothers me is, WHAT ELSE DID THEY MISS?