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Grainy back-up camera on 2016 Buick Envision Prem II

kdub

Buick Newbie
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Buick Ownership
Buick
Has anyone had issues with the clarity on the back-up camera. Mine is not clear and very grainy.
 

mwitriol

Buick Newbie
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Buick Ownership
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I have the same issue with mine, and I have the surround vision as well. It baffles me that they couldn't even alighn the camera properly to avoid seeing the inside of the Buick Emblem and chrome on the trunk trim.
 

TxTom

Junior Member
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Buick Ownership
Buick
My cameras on my '16 Envision Premium II with Surround are "somewhat" better AFTER the dealer applied the TSB 16-NA-357 (which really fixed the brightness control of the NAV, etc., during changing outside light scenarios). That said, the rear camera is still not very good...nowhere near the "quality' of our '15 Ford Escape Titanium, which is crystal clear. But can't say I have noticed the alignment issue mentioned about the rear camera...maybe compare with another Envision at the dealer, and ask the dealer to check the alignment.
 
2,414
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38
Detroit, USA
Hi kdub, mwitriol and TxTom,

I’m sorry to hear that you’re experiencing these concerns with the rear camera in your Envision and I sincerely apologize for any inconvenience this may have caused. I recognize that you’re looking for the opinions of other owners, however, I’d be happy to reach out to your preferred dealers on your behalf to assist with addressing this. If you’d like to proceed with this, please send us a private message with your full contact information, VIN, mileage and the name of your dealer.

We look forward to hearing from you.

Best,

Ashley R.
Buick Customer Care
______________________________
 

Wt2ga

Buick Newbie
5
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Buick Ownership
Buick
Re: Grainy back-up camera on 2017 Buick Envision Prem II

Hi kdub, mwitriol and TxTom,

I’m sorry to hear that you’re experiencing these concerns with the rear camera in your Envision and I sincerely apologize for any inconvenience this may have caused. I recognize that you’re looking for the opinions of other owners, however, I’d be happy to reach out to your preferred dealers on your behalf to assist with addressing this. If you’d like to proceed with this, please send us a private message with your full contact information, VIN, mileage and the name of your dealer.

We look forward to hearing from you.

Best,

Ashley R.
Buick Customer Care
I too have that problem, I replaced a 2013 Cadillac SRX with a 2017 Buick Envision Premium II, and this camera is terrible in pitch black. Never had a problem like that on the SRX, I suspect poor back up lighting. My VIN is LRBFXSX2HD062876 and my email is wt2ga@aol.com I also have an issue with the screen at duck and dawn that makes it impossible to see anything on it ... any help would be greatly appreciated ... William Tokarsky
 
2,414
8
38
Detroit, USA
Re: Grainy back-up camera on 2017 Buick Envision Prem II

I too have that problem, I replaced a 2013 Cadillac SRX with a 2017 Buick Envision Premium II, and this camera is terrible in pitch black. Never had a problem like that on the SRX, I suspect poor back up lighting. My VIN is LRBFXSX2HD062876 and my email is wt2ga@aol.com I also have an issue with the screen at duck and dawn that makes it impossible to see anything on it ... any help would be greatly appreciated ... William Tokarsky
Hello William,

We are truly sorry to hear this, and would love to get you in touch with your preferred dealership for additional assistance. So that our team can proceed, please send us a private message with your Envisions current mileage, your full address and contact information and the name of your preferred dealership. We certainly look forward to hearing from you soon.

Regards,

Steven D.
Buick Customer Care
 
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