J.D. Power 2019 Customer Service Index (CSI) Study

BahamaTodd

3.8L Member
258
147
43
Palm Beach, FL
Buick Ownership
2018.5 Regal GS
2019 Customer Service Index (CSI) Study
Porsche is Highest-Ranked Luxury Brand for First Time; Buick Ranks Highest among Mass Market Brands

Porsche (893) ranks highest in satisfaction with dealer service among luxury brands for the first time in the study’s 38-year history. Lexus (881) ranks second, followed by Cadillac (880), Infiniti (878) and Mercedes-Benz (870).

Buick ranks highest in satisfaction with dealer service among mass market brands for a third consecutive year, with a score of 857. MINI ranks second (853), followed by Mitsubishi (846), Chevrolet (845), GMC (840) and Toyota (840).

The 2019 U.S. CSI Study is based on responses from 57,286 owners and lessees of 2016 to 2018 model-year vehicles. The study was fielded from October through December 2018.


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ntorch

Active member
129
58
28
Blandon, PA
Buick Ownership
2018 TourX
I'm one of those customers who only goes to the dealer for warranty work or the free oil changes etc. I'm fairly satisfied with them unless they want to charge me for any work. Then I'm usually dissatisfied because they charge too much. That's why after warranty, they will most likely never see me again.
 

mitchflorida

Buick Newbie
119
37
28
South Florida
Buick Ownership
2016 Summit White Regal, Premium II, Moonroof, Driver Confidence Package
My dealer offered me a brand new $190 battery free under warranty, and also spent about 90 minutes updating my Infotainment software at no cost. I later found out that GM stopped paying for the ANDROID Auto update, hopefully they got some reimbursement. So far, so good with Buick dealer service!
 
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liuby33

Active member
124
53
28
Buick Ownership
2018 Regal GS
I only get free coffee and bottled water at my Buick dealership--another reason not to go after the free oil changes are complete, lol.
I get nothing at all and thought the free services and repairs were the only good thing lol

correction: they do have shuttle service
 

L J

Active member
303
90
28
Buick Ownership
Regal TourX
Findlay Caddy would feed you lunch for free.
And 4 years free maint.
No more stripped Caddy 2.0T & brembos ...hated Cue, 30K was price of Chevy in 15...traded in on TourX. Was closest I could get to a RWD Pontiac.IMG_20180709_163515057.jpg
 
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