- Buick Ownership
- 2015 Buick Encore
Dave Caruso: after buying 3 GM cars from same dealer in NE Ohio. We are also abandoning future with Buick / GM. Have a 2015 Encore with 37k miles. Warranty expired 4 months ago. We too have coolant line issue as well as compressor for A/C needing replaced. Todays total quote was $1800. Never had a car with so many (prior) failures. Totally unprecedented for us. There is evidence of ongoing leak and corrosion. GM says they would pay $300 towards a $900 coolant line replacement. It is a 5 hr job. We said no to that. And the dealer told us that other Buick Encores have had the same issue. They are well aware. Shoddy design.Our 2015 Encore just stopped heating (of course we are now experiencing temperatures in the teens). Took it to our dealership and it is the turbo coolant and return pipe... $1200 for the repair on a $100 part. The car only has 22,000 miles, but the 4-year 90,000 mile bumper to bumper warranty expired in Feb 2019 and our extended warranty won’t cover it because I’m told the pipe is “plastic”. Getting a major runaround from GM in explaining why this party has failed inside of 25K miles and they can’t cover this repair, just seems ridiculous.
My Buick sales guy has been calling me regularly to upgrade us to a new vehicle. I’m thinking of calling him and tell him that the service department and GM have effectively killed any future GM cars for us if this is the quality of parts we’re getting in their vehicles. Now it’s as much as the principle of passing the buck by GM and our dealership rather than doing the right thing that has me up in arms. Not looking for FREE, but they are washing their hands of this based on the expiration of the warranty.