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tourx essence power seat drive shaft disconnected

smcg3

New member
14
2
3
Buick Ownership
2018 TourX
First post from a new tourx owner and I've got an interesting one. I found out when I got into the car today that only one side of the driver's seat was "powering", causing the seat to torque sideways as it attempted to adjust to my keys memory setting.

I looked underneath and it looks like the cross bar the motors mount on was knocked loose on one side, causing the flexi-driveshaft for that side to come out of the motor. I'm hoping it's as simple as getting under the seat, reinserting the drive shaft, and re-securing the cross bar but I wanted to see if the brain trust (all of you!) had suggestions/warnings for me before I go ahead with the operation. Picture attached shows the cross bar loose on one side, with the flexi-driveshaft sticking out of the seat rail.
 

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smcg3

New member
14
2
3
Buick Ownership
2018 TourX
Is there a reason you are not calling the dealer to have it fixed?
cost mostly - I suspect this may not be covered under warranty (probably caused by someone shoving something under the seat). it looks easy enough to do if I can get the seat off, saving me the $$ if true. has anyone had experience with this happening, and whether it was covered by warranty?
 

bollox74

Well-known member
399
270
63
Savannah, GA
Buick Ownership
2018 Regal TourX
if you're under 50K miles you have the bumper to bumper
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Regal LTD Coupe

Well-known member
1,271
318
83
Buick Ownership
1993 Buick Regal Limited coupe 3800
Wouldn’t touch it even if it weren’t covered by warranty. Far too many potential complications.
 

smcg3

New member
14
2
3
Buick Ownership
2018 TourX
seems like the consensus is see if it's covered by warranty first. I'll give that a try, thanks to all who responded!
 

CPO

New member
27
19
3
Buick Ownership
2018 Regal TourX Essence
Dealer is replacing my drivers seat frame under warranty on Monday. Noisy while returning to exit mode. 2018 Essence, 26,000 miles
 

CPO

New member
27
19
3
Buick Ownership
2018 Regal TourX Essence
Update on warranty replacement of my drivers seat frame. took a couple of hours , but now "LIKE BUTTER", smooth & quiet!!
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smcg3

New member
14
2
3
Buick Ownership
2018 TourX
took 5 weeks for them to get me the part, but they also fixed mine under warranty and it works great now.
 
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