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TSB 18NA163 control arm noise

Wlepse

Active member
496
242
43
NNJ
Buick Ownership
2018 Regal TourX Essence
My parts just came in and now I have to get my car back in.
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mike69440

Well-known member
707
432
63
Buick Ownership
2018 TourX Essence
Bought TourX in for the first service. Printed out TSB.

Explained in writing that made noise for first mile or two braking coming to a stop on rough surface. Has done this first drive all the time since new. Noise goes away after that. Made noise the day before I brought it in, made noise day the day after, and every day before and since. Dealer could not reproduce this noise! I'm the guy my wife says I need a hearing aid. Dealer service very nice about it and fully inspected the car. I know that because the commented on my underside painting and rust proofing. They took pictures.
So the email to Buick Corporate email is been disconnected. How do I contact Buick? The noise I can put up with, this other crap, not so much.
 

Ctrcbob

Active member
542
217
43
Buick Ownership
Regal Tour-X
Mine was only making the noise when the morning temperature was UNDER around 50F. Here In Florida, once the temperature warmed up, the control arm was quiet. I got it fixed before the weather warmed up. After control arm replaced, we still had a couple cool mornings and NO NOISE.
Now that weather warmed up, still no noise.
 

jfgesquire

Active member
209
124
43
Buick Ownership
2018 Regal TourX
Bought TourX in for the first service. Printed out TSB.

Explained in writing that made noise for first mile or two braking coming to a stop on rough surface. Has done this first drive all the time since new. Noise goes away after that. Made noise the day before I brought it in, made noise day the day after, and every day before and since. Dealer could not reproduce this noise! I'm the guy my wife says I need a hearing aid. Dealer service very nice about it and fully inspected the car. I know that because the commented on my underside painting and rust proofing. They took pictures.
So the email to Buick Corporate email is been disconnected. How do I contact Buick? The noise I can put up with, this other crap, not so much.
This sucks.

When I brought my car in, the service manager looked at the mechanic and said "this guy knows his car better than we do, fix it." And they fixed it.

I was ready for bear, though. I found a rough patch of road near the dealership where it always was able to be reproduced. If they balked at the repair I was going to take them for a little ride! Fortunately, it never came to that.
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motormike

New member
5
0
1
Buick Ownership
2018 tourx
Just had my 2 week old 2018 Control Arms replaced yesterday... What info are you looking for?
I heard a noise, during braking on a trip up north in the winter. Hasn't done it since. I'm going to check with my dealer before the warranty runs out.
 

Irock1985

Active member
196
47
28
Buick Ownership
2018 Buick Regal
I heard a noise, during braking on a trip up north in the winter. Hasn't done it since. I'm going to check with my dealer before the warranty runs out.
Try and find a road as described above to reproduce it... Go about 50 mph and come to a firm stop over a bumpy road. Also seems to be worse when it's colder and the car has been sitting
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Banjo

Member
56
38
18
Buick Ownership
2018 Reagal GS
Try and find a road as described above to reproduce it... Go about 50 mph and come to a firm stop over a bumpy road. Also seems to be worse when it's colder and the car has been sitting
It doesn't make sense to Drive a certain type of road surface at a certain Speed to produce certain a Sound. I haven't heard any front end noise yet, I don't understand why would you want the noise, I figure if it aint makin noise you're Golden.
 

Irock1985

Active member
196
47
28
Buick Ownership
2018 Buick Regal
It doesn't make sense to Drive a certain type of road surface at a certain Speed to produce certain a Sound. I haven't heard any front end noise yet, I don't understand why would you want the noise, I figure if it aint makin noise you're Golden.
Because he said he heard something once before so it would be best if he could reproduce it and get things fixed while he still under warranty...

A once in a blue moon problem does not get better it only gets worse and will become a all the time problem
 

2007LucerneCXL

Full Member
3,004
904
113
Illinois
Buick Ownership
2007 Lucerne CXL. and 1995 Lesabre currently, past 1973 Riviera, 1968 Riviera
Just have to live in the EU market, which may impact commute times lol.
Opel-Insignia-SportsTourer-Irmscher-Tuning-2017-2.jpgOpel-Insignia-SportsTourer-Irmscher-Tuning-2017-3.jpg
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