The cup holder liner must be removed to access the transmitter pocket in case the transmitter battery is weak and you cannot start the car. This happened to me and I could not forcibly remove that liner either with my finger, screwdriver or prying with anything. The liner seems to be very tightly stuck into the cup holder. Is there some special tool or "trick" to getting the liner out. Unless someone can offer a solution I will have to bring the car back to the dealer. Thanks for any help offered.