- Buick Ownership
- not yet
What's the expected response time window from GM engineers if a dealer contacts them for support?
Dealer unable to program the module. They tell me there is an error in the XML file they are given.
Tried to program several times. When the tech contacts entineering, it takes a day or more to hear back from them.
I used to get daily calls from my service writer about an update that there is no update.
Those calls have stopped.
During this time I've put on 700 miles on a loaner that originally had 1200 miles on it.