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Buick Leads J.D. Power Customer Service Index Study

buick dealership

Brand tops in customer service among mass-market brands for second consecutive year

DETROIT – 03/18/2015 –  According to the customers surveyed in the J.D. Power 2015 U.S. Customer Service Index (CSI), Buick ranks tops among 20 mass-market brands for the second consecutive year in dealer service satisfaction.

The study measures service satisfaction among owners and lessees of 1- to 5-year-old vehicles in the United States. The CSI focuses on five service areas, with service quality most heavily weighted, and followed by service initiation, service advisor, service facility and vehicle pick-up.

“Superior reliability, quality and customer service is core to every model we bring to market,” said Duncan Aldred, vice president of Buick. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”

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Buick Ranks High in Benchmark Dependability Study

2012 Buick LaCrosse GL Concept

Brand moves up three spots to 2nd overall

DETROIT – Buick today was recognized as one of the most dependable brands in the J.D. Power 2015 Vehicle Dependability StudySM and improved to second overall, from fifth last year, outperforming many luxury makes.

The 2015 study tracks 2012 model year vehicles in the third year of ownership. According to the study, Buick was 34 percent more reliable than industry average.

Driving the brand’s overall gains, the Buick LaCrosse was recognized as J.D. Power’s segment leader in the Large Car segment. And the Buick Enclave was ranked second in the Midsize SUV segment.

“Buick’s ranking is a testament to the fact that we on the leading edge of reliability, quality and customer service,” said Duncan Aldred, vice president of Buick. “More and more customers are visiting the Buick showroom because we put these values at the core of every model we bring to the market.”

The 2014 Buick Encore ranked highest in the Sub-Compact SUV segment in both the J.D. Power 2013 and 2014 Initial Quality StudiesSM. This award also complements Buick’s recognition as the highest-ranking mass-market brand for customer satisfaction with dealer service, according to the J.D. Power 2014 U.S. Customer Service Index StudySM.

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Buick Wins Three 2015 KBB.com 5-Year Cost to Own Awards

2015 Buick Verano Turbo

DETROIT – For the second consecutive year, three Buick models were among the winners in Kelley Blue Book’s 2015 5-Year Cost to Own awards announced today:

Kelley Blue Book’s data for new cars for the initial five-year ownership period is the basis for the awards. Categories include lowest projected depreciation, expected fuel costs, finance and insurance fees, maintenance and repair costs, and state registration fees.

Kelley Blue Book data suggests substantial potential in cost-of-ownership savings for these three vehicles.


Vehicle Category		 Model Model Average Difference to Vehicle Category Average
Entry-Level Luxury Car Buick Verano ($9,236)
Luxury Compact SUV/Crossover Buick Encore ($14,370)
Luxury Full-size SUV/Crossover Buick Enclave ($17,509)


KBB.com’s 5-Year Cost to Own information is developed using Kelley Blue Book® Residual Values to calculate depreciation costs. Kelley Blue Book calculates total ownership costs for new vehicles by applying a sophisticated valuation methodology along with critical financial data from third-party providers.