DETROIT – It has often been said that the first rule of good business is take care of your customers, or someone else will. And the second rule is you can’t take care of your customers if you haven’t taken care of yourself first. Buick and GMC dealers know you can’t do one without the other, and the customer survey results show it.
- “This is the best GM dealership I’ve ever been to.” – Linda S.
- “It’s been an extremely pleasant experience.” – James P.
- “We will only buy from this dealer.” – Karen M.
These and other recent customer comments speak to the success of a revitalized Buick and GMC premium dealership experience, with new and renovated facilities providing a higher standard of customer convenience and service satisfaction.
Visit a recently upgraded Buick and GMC dealership and the difference is immediately apparent: An inviting exterior façade with updated signage; a bright and airy showroom featuring a customer greeting station, and a comfortable customer lounge offering free wireless Internet access and in some cases, a café or salon.
“Positive person-to-person interaction will always be the hallmark of the Buick and GMC dealership experience, but our new and improved facilities, services and amenities certainly help make time spent at our dealership more enjoyable and productive for our customers,” said Sam Slaughter, dealer principal, Sellers Buick GMC in Farmington Hills, Mich., and chair of the Dealer Council Customer Experience committee. Continue reading New and Improved Dealerships Excel in Customer Service and Satisfaction