FIXED GLASS OF SUNROOF EXPLODES(bought car July 2014) Certified from Karp means nothi

[Ankhenaton]

ON TUESDAY AUGUST 26, WHILE DRIVING MY CERTIFIED PRE-OWNED 2011 BUICK LACROSSE CXS ON THE SOUTH CONDUIT IN QUEENS NY WITH SUNROOF OPEN I WENT TO CLOSE IT WHILE EXITING ON 150TH ST IN QUEENS I HEARD A CRUMBLING AND THEN A EXPLOSION, I GET OUT THE CAR TO LOOK AT WHAT HIT THE CAR NOT EVEN THINKING IT WAS THE SUN ROOF BUT LOOK ALL AROUND THE CAR AND DIDNT NOTICE ANYTHING UNTIL THE NEXT DAY WHEN ABOUT TO GET IN CAR I NOTICE THE SUNROOF HAD A SMALL CRATER SHAPE SIZE HOLE IN THE FIXED GLASS AND THE REST OF THE SUN ROOF FIXED GLASS WAS SHATTERED, I TOOK IT TO KARP BUCICK DEALER IN ROCKVILLE CENTER IN LONG ISLAND WHERE I PURCHASED PUTTING DOWN $19,500, I HAD ALREADY NOTICED THAT WHEN I CLOSED THE SUNROOF THE MESH PIECE UNDERNEATH WOULD ALWAYS OPEN BACK ON ITS OWN, THIS IS WHAT I TOLD THEM CAUSE THE EXPLOSION, CUZ IT WASNT A BANG SOUND FIRST IT WAS IF SOMETHING GOT CAUGHT UP, THEY HAD MY CAR FOR 4 DAYS AND CAME AND MADE A DECISION THAT THE SUNROOF DID NOT DO IT, BUT WHEN I GOT MY CAR BACK THE SAME AMOUNT OF SHATTERED GLASS WAS STILL ON THE MESH, WHICH MEAN THEY NEVER EVEN VACCUMM TO TEST THE MESH PIECE UNDER sunroof when it retracts on its own after closing , THEY SAID I NEED A NEW BATTERY AND I HAD JUST PURCHASED THE CAR A MONTH AND A HALF AGO AND WANTED ME TO GET IT FIXED BY THEM BUT AT MY EXPENSE I ASKED WHATS TO STOP THIS FROM HAPPENING AGAIN THEY SAID BY GETTING IT FIXED ITS THE ONLY WAY TO TELL IN PUT DOWN DAM NEAR $20,000 OF MY HARD WORKING MONEY AND THIS IS THE SERVICE I GE, I got a oil change from them before that and today my car is saying change oil soon, i had another 1700 miles to go or the month of november, when i go to get the oil changed i needed a engine flush the oil was so Black, Certified Pre-owned means nothing to KARP Buick within (i bought July 2014)2 months of purchasing this 2011 Buick Lacrosse, my sunroof fixed glass exploded because the mesh underneath sun roof that retracts back has a mind of its own and retracts every time i go to close but finally caused an explosion to me needing a new battery after a moth in a half to me needing my engine flush from dirty oil after i just got a oil change from them a month ago, all this after putting down $19,413 cash i have been robbed with out a Gun

 

[JFD]

I've reread this a few times.

Whats the issue here?

By your description, sounds like something fell on your sunroof and shattered it.

I'm thinking you had it fixed, but the sunscreen doesn't operate as it should (move back when roof is opened - automatically) anymore.

you took it to GM who you think did nothing to diagnose since they left glass in the mesh still? And they insist that you need a new battery to correct the issue?


Trainwreck all around... you need a new shop. CPO means it's been checked by dealer before it goes out. Unless it's under warranty, i'd expect no special treatment for work after that. Find a local mech to fix the roof.