Help with BNR flash back to stock

[mbregalgs]

I have a BNR tune in my Regal just looking to go back to a stock tune, all I see is my original read file but my understanding is that is just a read file and not a program.

I have emailed BNR BUT have not got a response yet. So any help would be appreciated.

 

[MJ's V]

You're kinda stuck until BNR sends you the "stock".coz file. That is the file that contains your stock tune. The log is in a different format and like you said can't be applied. Try reaching them via Facebook also. They respond fairly quickly to posts.

 

[mbregalgs]

Well I ended up figuring out how to switch my read file to a tune file. After more than a week I haven't received any response from datalogs@bnrracing.com in regards to a more conservative tune and my request for a stock tune file. Customer support sent me a very broad email that just said you read file is all you need.......but no instructions as to how-to convert or change that to a tune file. I understand Bad News Racing is a pretty busy company but all I'm asking for is some assistance with a product I spent good money on.

I've been impressed with the tune and the efilive flash and scan set up but the customer service and support has left a lot to be desired. Am I the only one experiencing this?

 

[stoopid]

I thought BNR switched to a ticketing system for support? Jerry specifically told me to only use the ticketing system (not email), and once I did that it seemed responses were quicker.

 

[MJ's V]

I thought BNR switched to a ticketing system for support? Jerry specifically told me to only use the ticketing system (not email), and once I did that it seemed responses were quicker.

You're right. The owner of this posts sent his request to the "datalogs@bnrracing.com" which generates the ticket. He should have received an email back with a ticket number. It normally takes 3 business days minimum to hear back from them and on a couple of occasions I had to reach out to them to have them check their queue after a few days of waiting.

 

[MJ's V]

Well I ended up figuring out how to switch my read file to a tune file. After more than a week I haven't received any response from datalogs@bnrracing.com in regards to a more conservative tune and my request for a stock tune file. Customer support sent me a very broad email that just said you read file is all you need.......but no instructions as to how-to convert or change that to a tune file. I understand Bad News Racing is a pretty busy company but all I'm asking for is some assistance with a product I spent good money on.

I've been impressed with the tune and the efilive flash and scan set up but the customer service and support has left a lot to be desired. Am I the only one experiencing this?

Yeah, I don't think they have a dedicated person over there that checks for tickets on a daily basis. I opened a ticket on Wednesday (8/23) and still have not heard from anyone. I know Jerry told me when they started the ticketing system that it would be a three business day time period to address tickets so I should be hearing from someone hopefully today.