InfiniteImp
Full Member
- Joined
- May 22, 2010
- Messages
- 1,057
- Reaction score
- 5
- Points
- 38
- Location
- Toronto, ON
- Buick Ownership
- 2010 LaCrosse CXS, 2015 Infiniti Q50 AWD Sport Hybrid
So what you are saying so that Buick Customer Service can understand in plain English is that the coil spring that GM installed here is a few coils too long! The repair for that issue is to replace the spring with one with a few less coils. All told how long is the portion of the spring that you tied with the zip ties?
That will give all of us including GM a better idea of the repair.
I can't say what the issue is with GM in this case, but it's very likely that it's the same as any large corporation. I'd bet there are GM mechanics who have done the same thing but there is either no way for them to put it officially into their system as a solution to a customer problem or possibly doing so would expose GM to some sort of a risk of lawsuit or something else similar.
There is the more pessimistic thought that it is intentionally not recommended by GM because they either a) would have to then admit they used the wrong size spring and would have to source a new spring and replace it for free when customers complain or b) this is a relatively minor issue which doesn't affect customer safety and it's not worth the bother for them.
All told the length of the spring I tied together is about 1" or maybe a little longer (that's the length with the coils compressed).