Infotainment System

[lindamcconnell]

2016 Buick Enclave Leather and DVD system. The Infotainment system does everything BUT: 1-voice does not work at all. She doesn't talk to me when I ask to make a phone call and she does 2. She will call the person but I have to stare at the screen to make sure she heard me and is calling the correct person. I haven't even bothered to try the nav system. I tried looking at the fuse schematics but can't find how to fix her. Can anyone help?

 

[MelsRegal]

The system doesn't respond back to any voice commands?

 

[lindamcconnell]

Yes. I have to watch the screen for the 'ear' icon to turn white from gray, then I can say, "Call Mary". Then I have to keep watching the screen to make sure she heard me and she is calling the correct person. When a text comes in sometimes I have the choice to view it, but when I press the button for it to be read to me, there is nothing.

 

[MelsRegal]

Yes. I have to watch the screen for the 'ear' icon to turn white from gray, then I can say, "Call Mary". Then I have to keep watching the screen to make sure she heard me and she is calling the correct person. When a text comes in sometimes I have the choice to view it, but when I press the button for it to be read to me, there is nothing.

Dealer would have to run diagnostics

 

[lindamcconnell]

Thank you for your response. Now I'll have to figure out how much a diagnostic test would cost.

 

[Bonze72]

Thank you for your response. Now I'll have to figure out how much a diagnostic test would cost.

I would call and ask if the is any updates available for your radio and the cost a update should fix and software problems

 

[lindamcconnell]

Yes. I will, in fact tomorrow I will. Thank you.