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2013 LaCrosse - Passenger-side Road Noise

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bigbad614

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I just purchased a 2013 LaCrosse Leather from my in-laws with only 11k miles. I have noticed that when hitting moderate or quick succession bumps, that there is a low-tone thud from the front passenger-side of the car. It rides like a dream and is even quiet over speed bumps. I only hear the thud when going over bumps. The car is in pristine shape and the dealer claims that it is the "noise canceling" system....

Thanks for the insight!

Nick
 
"Noise canceling?" That's a new one.

There are sensors on each of the suspension control arms. When the car rolls over a pothole and the wheel drops, that movement is sensed and one actuator moves to dampen the return bounce. So, the bump from the pothole is still there, but the overall ride is smoothed out somewhat. That much is in the design. Now, what is this low-tone thud? It might possibly be part of the dampener control, or it may not be functioning. Or it might be something unrelated. Are there any DTC codes?
 
No error codes of any sort. The sound is reminiscent of the bump being played through a low tone subwoofer. The ride is smooth, but bumps on the right side sound similar to bass drops.... I guess that is the best description.
 
There are no sensors in control arms. The leather model doesn't have the hiper strut suspension. The only things that would make a thud like sound are the strut mounts, bearings, or bushings.
 
There are no sensors in control arms. The leather model doesn't have the hiper strut suspension. The only things that would make a thud like sound are the strut mounts, bearings, or bushings.


Or the sway bar links.

There aren't any sensors in the control arms even with the electronic shocks.
 
Or the sway bar links.

There aren't any sensors in the control arms even with the electronic shocks.

The sensors are located next to the control arms, not in them.
 
Sway bar links don't move. When they go bad they snap.
 
With 11k miles, your car should still be under bumper to bumper warranty. The dealership should fix the part making the noise. Can you hear the thud sound by just pushing down on the front right side?
 
I only hear the sound when hitting a bump. Large speed bumps, no noise, train tracks, no noise. Doing above 25 and hitting a moderate bump in the road, definitely a hollow bassy noise on front right side. My warranty is good until May 31st,so the dealer will be seeing me. The first time my wife was in the car she heard it.
 
Sway bar links don't move. When they go bad they snap.

Old style links... the ones with a long bolt, bushings and washers... do snap when they go bad. The newer style links have little ball joints in them that wear out. At any rate, since the control arm moves up and down, the link moves with it.
 
The link wouldn't cause a thud sound. I believe its either the control arm or something in the strut.

If they replace any suspension component on one side, they should replace the same on the other side. If they are doing it under warranty.
 
The sensors are located next to the control arms, not in them.

I stand corrected. There are accelerometers attached to a bracket on the strut... on Touring models only

- - - Updated - - -

The link wouldn't cause a thud sound. I believe its either the control arm or something in the strut.

If they replace any suspension component on one side, they should replace the same on the other side. If they are doing it under warranty.

The won't, especially if the dealership is high on their warranty expense. The drill is to replace defective parts only.

From SI:

1
Did you review the General Description and perform the necessary inspections?
Go to Step 2
Go to Symptoms - Suspension General Diagnosis

2
Attempt to duplicate the condition. Road test the vehicle.

Did you duplicate the condition?
Go to Step 3
System OK

3
Is the noise reactive to vehicle load or speed?
Go to Step 4
Go to Step 7

4
Inspect the tires for the following condition:

•Proper tire inflation and adjust as necessary—Refer to Vehicle Certification, Tire Placard, Anti-Theft, and Service Parts ID Label.
•Unusual tire wear—Refer to Vibration Analysis - Tire and Wheel.
•Inspect the wheel nuts for looseness and tighten as necessary. Refer to Fastener Tightening Specifications.
Did you find and correct the condition?
Go to Step 14
Go to Step 5

5
Inspect the front wheel bearings. Refer to Wheel Bearings Diagnosis.

Did you find and correct the condition?
Go to Step 14
Go to Step 6

6
Inspect for front axle or transaxle noises. Refer to Noise and Vibration Analysis.

Did you find and correct the condition?
Go to Step 14
Go to Step 7

7
Bounce the front of the vehicle in order to duplicate the noise.

Did you duplicate the noise?
Go to Step 8
Go to Step 9

8
 1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle.
 2. Inspect the front suspension components for looseness. Refer to Fastener Tightening Specifications.
 3. Inspect the front suspension components for damage and repair as necessary.
Did you find and correct the condition?
Go to Step 14
Go to Step 9

9
 1. Install a listening device, if existing.
 2. Bounce the front of the vehicle, preferably by using a listening device, in order to locate the source of the noise. If necessary road test the vehicle.
 3. Repair or replace any damaged components as necessary.
Did you find and correct the condition?
Go to Step 14
Go to Step 10

10
Inspect the ball joints and steering components for the following conditions:

•Lack of lubrication where applicable
•Looseness in the ball joints—Refer to Ball Joint Inspection.
•Looseness in the tie rods—Refer to Steering Linkage Outer Tie Rod Replacement.
Did you find and correct the condition?
Go to Step 14
Go to Step 11

11
Inspect for damaged shock absorbers. Refer to Suspension Strut and Shock Absorber Testing - On Vehicle.

Did you find and correct the condition?
Go to Step 14
Go to Step 12

12
Inspect the front stabilizer shaft and stabilizer shaft links for damage and repair as necessary. Refer to Stabilizer Shaft Replacement or Stabilizer Shaft Link Replacement.

Did you find and correct the condition?
Go to Step 14
Go to Step 13

13
Inspect for control arm damage and repair as necessary. Refer to Lower Control Arm Replacement.

Did you find and correct the condition?
Go to Step 14
—

14
Operate the system in order to verify the repair.

Did you correct the condition?
System OK
 
My car was inspected and test driven...they said it is normal......It is normal for bumps to sound like "bottomed-out" thuds on the passenger side? Meanwhile the driver side is as smooth and quiet as a kitten?....come on?!

I don't know what to do now...
 
Sounds like it's time to take it to a different dealer. This one either can't or won't fix what's obviously wrong.
 
Took it in for check engine light... #1 camshaft exhaust actuator being replaced, fuel tank level indicator being replaced... Due to 7/8 Full indication when full and finally right front strut and strut mount being replaced. Won't have it back until Monday. I have a loaner 17 Enclave for now. . 12k miles.... A lot wrong....
 
Once they removed the strut, they realized the strut bearing was bad and that the strut was leaking.... Replace full strut and assembly, ride is as quiet as the day it was purchased.

Thank peeps!
 
I purchased a 2011 with 54,000 miles just under a month ago. I heard the same in mine but the dealership couldn't find anything wrong? I'll have them check out the "noise canceling system"?

Thanks for the info.....
 
I have a 2013 buick lacrosse. I had the same noise and had both struts replaced in the front. the noise stopped for about 500 miles and then came back. sway bar links look to be in good standing. definitely here a clunking sound on the right side that passengers would call "concerning". dealership gave me the same run around. any luck with fixing this clunking noise on here?
 
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