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2019 Encore Infotainment Not Shutting Off

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AlexMK335

Recently running into a bit of a strange issue with my 2019 Encore Preferred. Have had it for 3 years now and up until the last month, I never had any issues with the infotainment system. However, recently there will be instances where the infotainment system (screen, radio, etc.) do not shut off after the car has been turned off and the driver's door opens. It is not consistently occurring and the majority of the time the infotainment system shuts off as normal. Any ideas on what this may be or if anyone else has run into this issue? From what I've gathered, it seems like it may be an issue with the retained power accessory (RAP) or the body control module (BCM).
 
Recently running into a bit of a strange issue with my 2019 Encore Preferred. Have had it for 3 years now and up until the last month, I never had any issues with the infotainment system. However, recently there will be instances where the infotainment system (screen, radio, etc.) do not shut off after the car has been turned off and the driver's door opens. It is not consistently occurring and the majority of the time the infotainment system shuts off as normal. Any ideas on what this may be or if anyone else has run into this issue? From what I've gathered, it seems like it may be an issue with the retained power accessory (RAP) or the body control module (BCM).
When this happens do the interior lights remain OFF?
 
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