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This happens randomly on my 2019 Tourx with the IOT spec radio. Usually corrects itself on the next drive cycle. Some other oddities that occur occassionally:
- No audio from the entire system
- USB ports and/or SD card reader for the Navigation card stop working
- No bluetooth audio for phone calls
If a drive cycle reset doesn't fix it, a hard restart of the HMI by pulling its fuse also works:
This has happened intermittently on my '19 as well. Usual symptoms are "SD card error" and the USB ports stop working. I have one of the cheap USB nav cards as well (p/n 8681 0236)
A reset of the HMI usually fixes it. See page 267 in the manual. Access the interior fuse panel to the left of the steering wheel, behind the headlight/fog light controls. Pull fuse F42 wait a few seconds and plug back in.
This reboots the HMI and resolves whatever glitch is causing this.