exploding sunroof with no repair

[electdoc]

While traveling E. at 74 mph on I94 in W mi. my sunroof exploded, not a pop, an EXPLOSION, 30 degree outside, 68 inside, blower on 1, def/floor, dry sunny, hadn't used the sunroof in 4 weeks, no overpasses, trees or any other traffic for 2 miles. Had the cruse on and did not change lanes in last 5 miles, I went right to the dealer on 1/22 2pm., it is now 2/12, 21 days and they just updated me yesterday that there is no date the part will be available. This was just outside the warr, I am paying for a rental all this time, now I'll have to rent it by month, this is a supplier design issue in the first place, this whole thing should be covered by them, had it not been for the mesh screen stopping most of the glass from blowing thru into the cabin this could have been a bigger issue. Not over yet

 

[stoopid]

What's the year and mileage on the vehicle? Have you spoken with Buick customer service (web/phone/on this forum)?

 

[Buick Customer Service]

While traveling E. at 74 mph on I94 in W mi. my sunroof exploded, not a pop, an EXPLOSION, 30 degree outside, 68 inside, blower on 1, def/floor, dry sunny, hadn't used the sunroof in 4 weeks, no overpasses, trees or any other traffic for 2 miles. Had the cruse on and did not change lanes in last 5 miles, I went right to the dealer on 1/22 2pm., it is now 2/12, 21 days and they just updated me yesterday that there is no date the part will be available. This was just outside the warr, I am paying for a rental all this time, now I'll have to rent it by month, this is a supplier design issue in the first place, this whole thing should be covered by them, had it not been for the mesh screen stopping most of the glass from blowing thru into the cabin this could have been a bigger issue. Not over yet

Hello electdoc,

We truly apologize for this unfortunate experience with the sunroof and can understand how this would be upsetting. We would like to look into this situation further on our end and gather some additional information from your dealership. Please send us a private message with your VIN, current mileage, full contact information and involved dealership. We look forward to receiving your message.

Kindly,

Samantha N
Buick Customer Care