Paired device won't delete

[ChristieJJ]

I just bought a 2016 Enclave. Previous owner had 5 devices paired, which is the limit so I can't pair mine. When I try to delete the old devices, the screen freezes after I confirm the delete, so the delete is not successful. Has anyone else had this problem? If so, how can I fix it?

 

[DocBrown]

We had the same problem with my wife's Encore. Dealer didn't know how to do it. This will sound weird but here's the procedure:

Turn the key on but don't start it. Make sure there are no USB devices connected. Turn the car off. Open the driver's door fully and leave it open for 5 full minutes. If you have a proximity key with a Start button in the car take the car in the house away from the car. This will force a reset of the blue tooth. Start the car after the 5 minutes and try to delete the old devices again.

 

[suzanne]

I just bought a 2016 Enclave. Previous owner had 5 devices paired, which is the limit so I can't pair mine. When I try to delete the old devices, the screen freezes after I confirm the delete, so the delete is not successful. Has anyone else had this problem? If so, how can I fix it?

We had the same problem with my wife's Encore. Dealer didn't know how to do it. This will sound weird but here's the procedure:

Turn the key on but don't start it. Make sure there are no USB devices connected. Turn the car off. Open the driver's door fully and leave it open for 5 full minutes. If you have a proximity key with a Start button in the car take the car in the house away from the car. This will force a reset of the blue tooth. Start the car after the 5 minutes and try to delete the old devices again.

Thanks so much for this! We just bought this car for our daughter and was having the same trouble deleting the paired devices and it was full. So glad I found this because this worked perfectly!

 

[Buick2016enc]

I have a 2016 Encore. I encountered the same issue that my Bluetooth would not delete paired devices. I fixed this problem by opening the door all the way and starting the car with the door remaining all the way opened and parked; turn off radio if not already (pressing the power/vol button in the middle of console turns radio off) and just press the Home button on console to scroll back to configurations. The paired devices had to be deleted while the door remains all the way open. I didn’t have to wait 5 minutes.

 

[G-212634]

Thanks that really helped me

 

[joeykay9]

We had the same problem with my wife's Encore. Dealer didn't know how to do it. This will sound weird but here's the procedure:

Turn the key on but don't start it. Make sure there are no USB devices connected. Turn the car off. Open the driver's door fully and leave it open for 5 full minutes. If you have a proximity key with a Start button in the car take the car in the house away from the car. This will force a reset of the blue tooth. Start the car after the 5 minutes and try to delete the old devices again.

It worked for me too! Thanks.

 

[G-91048]

I have a 2016 Encore. I encountered the same issue that my Bluetooth would not delete paired devices. I fixed this problem by opening the door all the way and starting the car with the door remaining all the way opened and parked; turn off radio if not already (pressing the power/vol button in the middle of console turns radio off) and just press the Home button on console to scroll back to configurations. The paired devices had to be deleted while the door remains all the way open. I didn’t have to wait 5 minutes.

I have a 2016 Encore. We have tried the same thing as you did. Will not delete. Dealership wants to charge over $100 to fix it. My reply? The previous devices should have been deleted when I bought the car.

 

[Again]

Follow the procedure to a T and it will work.

 

[DocBrown]

Follow the procedure to a T and it will work.

Yep. Quite a few people have reported every time that it works.

 

[MelsRegal]

I have a 2016 Encore. We have tried the same thing as you did. Will not delete. Dealership wants to charge over $100 to fix it. My reply? The previous devices should have been deleted when I bought the car.

How long ago did you buy the car and have you spoken to the salesperson?

 

[DocBrown]

I have a 2016 Encore. We have tried the same thing as you did. Will not delete. Dealership wants to charge over $100 to fix it. My reply? The previous devices should have been deleted when I bought the car.

They probably should have. When we bought my wife's Encore we couldn't delete the old paired devices either. The sales guy didn't know, and neither did the service dept. I found it online in a Chevy Cruze forum.

 

[MelsRegal]

Another suggestion with the car on and the radio on, pull the radio fuse.

 

[David Buchanan]

We had the same problem with my wife's Encore. Dealer didn't know how to do it. This will sound weird but here's the procedure:

Turn the key on but don't start it. Make sure there are no USB devices connected. Turn the car off. Open the driver's door fully and leave it open for 5 full minutes. If you have a proximity key with a Start button in the car take the car in the house away from the car. This will force a reset of the blue tooth. Start the car after the 5 minutes and try to delete the old devices again.

I thought your answer was a joke when I first read it but you are right on! It worked exactly as you said.

 

[G-803275]

I have a 2016 Encore. I encountered the same issue that my Bluetooth would not delete paired devices. I fixed this problem by opening the door all the way and starting the car with the door remaining all the way opened and parked; turn off radio if not already (pressing the power/vol button in the middle of console turns radio off) and just press the Home button on console to scroll back to configurations. The paired devices had to be deleted while the door remains all the way open. I didn’t have to wait 5 minutes.

I was skeptical of this. But it worked the first time! Thank you!

 

[G-320187]

It worked for me too! Thanks.

Doesn’t work

 

[DocBrown]

Doesn’t work

Did you make sure to leave the door open the full 5 minutes?

 

[-Regal-]

I have a 2016 Encore. We have tried the same thing as you did. Will not delete. Dealership wants to charge over $100 to fix it. My reply? The previous devices should have been deleted when I bought the car.

Nowadays a dealership doesn't do anything to a used car. I was looking at an older Cadillac a GM dealer was selling and when I opened the hood with the motor running the damned thing was smoking, among other things. They tried to tell me the sticker price was the price after repairs were done. So if a know nothing came and just liked the car and wanted to buy it, they'd be told of these issues and they'd be fixed if purchased at sticker price? Yeah right, wasn't born yesterday. They ended up selling the car at auction and I saw it being sold for 1/3 the price at a private dealer a while later.

 

[G-623791]

We had the same problem with my wife's Encore. Dealer didn't know how to do it. This will sound weird but here's the procedure:

Turn the key on but don't start it. Make sure there are no USB devices connected. Turn the car off. Open the driver's door fully and leave it open for 5 full minutes. If you have a proximity key with a Start button in the car take the car in the house away from the car. This will force a reset of the blue tooth. Start the car after the 5 minutes and try to delete the old devices again.

Today worked....thank you

 

[G-288286]

Didn't work for me idk if I did something wrong tho...like when u mean turn car on but not start do u mean one click over or 2 clicks over on the key

 

[Again]

2 clicks