2013 LaCrosse Bluetooth IntelliLink Issue

[drtao]

I bought a 2013 LaCrosse and I'm having a problem with the Bluetooth connection when trying to stream Pandora. I keep getting a "network error" or it just times out and defaults back to the radio. I have an HTC ONE Max (Android).

When I drove an earlier model year I didn't have this problem. I also didn't have this problem on the new 2014 Encore.

The dealership told me it was a known issue and that GM was working on it. However I can't find any online reports of this issue.

Someone please help, it's really irritating driving around in a new car and having it not work as promised. And I did partly choose this car for the Pandora integration, so it's kinda a big deal.

Thank you in advance for any help you could give me.

 

[Buick Customer Service]

We're sorry to learn of your frustration, drtao. Our Infotainment Customer Support team can be reached by phone at 855-428-3669. They should be able to answer any specific questions you have pertaining to your Intellilink system and bluetooth connectivity. If you'd like for us to reach out to them on your behalf, please private message us your VIN.

Thanks

Amber N.
Buick Customer Care

 

[Regal-O-Rama]

Just a thought...but are you turning off your WIFI on your phone when doing this? If not, unless you have a dedicated WIFI signal EVERYWHERE you drive, it's not going to give you optimal service. I've got a Galaxy SII, and whenever I want to listen to Pandora, I use the quick menu at the top of the Galaxy to turn off WIFI and turn on Bluetooth. This turns on my G4 data connection, which is rock-solid, and Pandora works beautifully.

On a side note, I have T-Mobile as my cell provider, and streaming music from Pandora over your data connection is FREE through T-Mobile!!! They don't take away from your data plan for streaming music from Pandora, or five other music-streaming apps!!! It's a win-win for me! This is only through T-Mobile (all the other cell providers will make you use your data plan if you try this), so your mileage may vary...

 

[FrogFan]

I occasionally get the "network appears to be unavailable" message on mine. I understand why it happens out in the middle of nowhere, but sometimes it happens sometimes in urban areas with generally pretty good cell coverage where I normally get good service. I suspect cell congestion or "dead spots" in an area could lead to the message. I really enjoy Pandora when it works; I wish it worked more consistently. I have Sprint cellular service, by the way, and an HTC One (not max).

That said, I think your error is different and I don't recall ever getting it.