BEWARE: Engine Replaced due to Excessive Oil Consumption Issue

REVerano

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2013 Buick Verano
My 2013 Buick Verano is having the same trouble as well, a warning light has never come on. Now my car is losing coolant somewhere and I have to put it in for repair - possibly water pump that can cost me 1200$.
 
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Josh L79

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Verano
You are luck if you catch this before your timing chain breaks... That's what happened to my 2013 Buick Verano and it destroyed the engine at 91,000 miles and is apparently undiagnosable as I was taking my car to the dealership for the rattling/oil consumption. make sure you file your complaints with FTC and state consumer protection agencies as well!
 

JDiggs

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2013 Verano
2013 Buick Verano, bought in 2017, started having the oil consumption issue late last summer. Exactly the same issue as has been described here.

What has Buick, GM said in response to those who have contacted them? Any guidance, suggestions, etc?
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JDiggs

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2013 Verano
My old post from 2016: I Warned People!!!
My 2012 Buick Verano Premium 2.4L has been experiencing oil consumption just a little before the 10,000 km mark. I have been always cautious about it, but would always just top up. Now as of early September 2016, I enrolled the vehicle in the GM Oil Consumption Program because I only have one year left on Power-train Warranty and Bump to Bump Warranty has just expired as of August 2016. Further more i decided enough was enough, my oil is to expensive and Power-train warranty is gonna expire next year this cant be normal and could cost me money later on down the road. 1500 km into the oil consumption test, i'm down close to 1 quart, not looking good as i heard GM's normal rate acceptable ratio is 1.25 L every 3200 km. Well by the looks of it as its going this far, i will be passing the 1.25 L in 3200 km acceptable ratio. Please note, car had only 53,000 km at that time and did not leak oil. Check and monitor your oil people cause i don't think its just my car, i bet you its a lot of Verano's 2012-2016 2.4 L out there its just i own and baby my car and pay close attention. Enroll your Verano in the program just to be safe, you'll thank me if you own this vehicle outright!!

These are pics of my engine being fixed from the dealership back in 2016.
"GM Oil Consumption Program"

I've searched for this and only find links to info about the Equinox lawsuit regarding the same issues -- is there anywhere you can direct me to find this program? Any help would be much appreciated.
 

Maverick7

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"GM Oil Consumption Program"

I've searched for this and only find links to info about the Equinox lawsuit regarding the same issues -- is there anywhere you can direct me to find this program? Any help would be much appreciated.
In regard to your question, it's all done through a dealership. Just tell a service representative about your concern and they will change your oil then enroll your vehicle if still under warranty and monitor your oil from there. As you read there is GM’s acceptable ratio allowance, if your oil is under that acceptable allowance they will not repair. Which basically equates to in simple terms to a loss of almost 2 litres of oil between oil changes for them to consider new pistons and rings replacement under warranty. Now if your out of warranty, and you have a good relationship with a dealer meaning you get all your maintenance and service from over the years. The best a Service Manager can do per GM is 10-25% off the final invoice for new pistons and rings with labor and taxes. But average cost to do that job is $3000+. So, minus your percentage in good faith they call it for being a loyal GM customer, your still on the hook for almost $2500+ for their known problem. Something Verano owners have to contemplate if its worth keeping the car cause who’s to say this problem won’t creep up on them again in the near future. It’s a design flaw unfortunately. And as I stated before in my forums, that’s not the only major problem the Verano has that a bill would be over $1000- $3000 like this!!! Lots to think about.
 

JDiggs

New member
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2013 Verano
In regard to your question, it's all done through a dealership. Just tell a service representative about your concern and they will change your oil then enroll your vehicle if still under warranty and monitor your oil from there. As you read there is GM’s acceptable ratio allowance, if your oil is under that acceptable allowance they will not repair. Which basically equates to in simple terms to a loss of almost 2 litres of oil between oil changes for them to consider new pistons and rings replacement under warranty. Now if your out of warranty, and you have a good relationship with a dealer meaning you get all your maintenance and service from over the years. The best a Service Manager can do per GM is 10-25% off the final invoice for new pistons and rings with labor and taxes. But average cost to do that job is $3000+. So, minus your percentage in good faith they call it for being a loyal GM customer, your still on the hook for almost $2500+ for their known problem. Something Verano owners have to contemplate if its worth keeping the car cause who’s to say this problem won’t creep up on them again in the near future. It’s a design flaw unfortunately. And as I stated before in my forums, that’s not the only major problem the Verano has that a bill would be over $1000- $3000 like this!!! Lots to think about.
Really appreciate the reply -- this issue has put in quite a bind. Still have roughly 3 years left on the car note so trading in now would be financially stressful. I'm fine having to change the oil more often than typically required, but the risk of other mechanical failures is so troubling.

Is the problem similar at all to the Equinox issue? Terribly unfair not to recall given the obvious flaws.

Thanks again.
 

Nhelenv123

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2012 Buick Verano
2012 BUICK VERANO.

IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; OUTPUT SHAFT SEAL LEAKING.

AT 60,000 MILES, THE CAR LOST ALL POWER WHILE DRIVING 55 MILES AN HOUR ON HIGHWAY (OTHER OWNERS- BUICK FORUMS - HAD THE SAME DANGEROUS EXPERIENCE). BY LOST POWER, I MEAN THE CAR SUDDENLY HAD NO POWER STEERING, BRAKES. GAS PEDAL WAS NOT OPERATIONAL. THE ENGINE SHUT OFF.

PISTON RING FAILURE WAS THE DIAGNOSIS FROM BUICK SERVICE. ALMOST 4000 TO FIX THEY STATED.

NONE OF THESE ISSUES SHOULD HAVE HAPPENED WITH A CAR WITH ONLY 60,000 MILES.

THE VERANO IS NO LONGER BEING MANUFACTURED. GM SHOULD ADMIT THAT THEY SOLD A DEFECTIVE PRODUCT THAT DID NOT PERFORM AS ADVERTISED.

AFTER ADDITION INVESTIGATION, I'VE DISCOVERED THAT GM WAS WELL AWARE OF THIS PROBLEM SINCE 2014.

GM NEVER NOTIFIED VERANO OWNERS OF THIS ISSUE.

WHAT'S MORE; THE BUICK DEALERSHIP TOLD ME THERE WAS NEVER A SERVICE BULLETIN ISSUED BY GM FOR THIS PROBLEM.

SERVICE BULLETIN 13-06-01-003H IN FACT WAS ISSUED.

FOR ALL VERANO OWNERS, PLEASE TAKE NOTE. YOU MAY STILL HAVE RECOURSE.

PLEASE VIEW LINKS:

EXCESSIVE OIL CONSUMPTION - 2010-2013 BUICK CHEVROLET GMC

GM IS FIXING SOME SMOKY ENGINES UNDER WARRANTY
Please help! I’m having the same issue with my 2012 Verano. Is there a class action suit I can join?
tha k you so much .
Nancy
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G-185554

We have a 2012 Buick Verano. About 3 years after we bought it, the vehicle started consuming a lot of oil. Over the past three years, we have had to have oil changes at roughly every 4,000 miles, even though we put the higher grade synthetic blend which should last more than twice those miles. When it was getting closer to the 4,000-mile mark, the engine would start making a weird rattle noise. This issue was brought up to two different dealerships (Koons Tysons Chevy Buick GMC and Country Buick GMC of Leesburg), to which they both responded that this is the way the vehicle is and that it just means it needs an oil change. We take our vehicle to a local reputable shop, VA Tire & Auto, and when asked about this, they just claimed that a reason could be that the stop and go traffic in the area causes more oil consumption (sounds ridiculous) and they had heard that other 4 cylinder GM vehicles with similar engines do make noises like this when it needs an oil change.

The last oil change that we got was at 76,920 miles and only 1,180 miles later at 78,100 miles, the vehicle all of a sudden stopped working. We had to have it towed to a local shop and they said that there was no oil in the vehicle, and that they found it odd that there is no sign of oil burning through the tail pipe, meaning that it must be getting consumed by the pistons or something inside the actual engine. This is the reason to why we have been needing to get oil changes so often and as to why the engine was making rattling noises when it got close to the time for an oil change. It also bears to mention that the low oil light never came on. This is obviously a manufacturer's defect.

We called the Buick Customer Service line and informed them of this problem. The rep opened a case number and suggested that we take the vehicle to GM dealership for a diagnostic. We took it Koons Tysons Chevy Buick GMC (we actually purchased the vehicle from this dealership), so that they could verify the problem with the engine. Their diagnostic report stated that the vehicle needs a new engine. The service rep also stated that this issue was caused due to the low oil in the engine which damaged it. The Powertrain warranty period had expired (we had the vehicle for over 6 years), however, the miles have not. The Powertrain warranty covers up until 100,000 miles for defects due to material and/or workmanship to the powertrain components, for which it is obvious this is the case in our vehicle. The fact that the warranty time had expired when the vehicle broke down since we bought it (we are the first and only owners of this vehicle), is irrelevant since the mileage is still under 100,000 miles.

Needless to say that GM denied our claim. The customer service rep said that they denied it because we "had not established a relationship with the dealership." Now we had to pay $140 for the diagnostic in order to get the car towed out of the dealership. The GM customer service rep was initially informed by us that we did not get our oil changes done at a GM dealership, so why would they still push to get it diagnosed there when they already knew that they would be denying any claims based on "dealership relationship". So now we were out $140 and had to get a new engine at a different shop to have a running vehicle. This sounds like a scam to ensure that the dealership gets repeated business no matter how far or inconvenient it might for customers. This entire process dragged on for 2 months, we were out of a vehicle for over 3 months. GM wanted $10,000 for a new engine, but we got it for half the price elsewhere.


There are various cases reported with the same issue in other vehicles with the same engine as the Buick Verano.
GM 2.4L Engines Burning Oil?! “Excessive Engine Oil Consumption”
Special Coverage Adjustment - Excessive Engine Oil Consumption - 2012 Chevrolet Equinox & GMC Terrain


Per the third link above which regarding Special Coverage Adjustment, it is quite surprising that we never received a letter from GM which would have allowed for the repair of this problem before the engine went out like this. The letter says “General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2012 GMC Terrain within 7 years and 6 months of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge.” GM only covered the Terrain but ignored Verano owners. This would mean that our vehicle would technically still be under warranty.

Per the link below, the oil consumption issue is a recurrent with other 2012 Buick Veranos: 2012 Buick Verano Oil Consumption
It appears that, at least after the sale of the vehicle, GM knew or should have known that the Buick Verano 2012 engine is defective because of oil consumption problems and consequently should have issued a recall.

GM is not treating customers fairly and honestly. Seems like their claims department are just a bunch of robots that read scripts and their job is to deny anything instead of actually investigating it. We own and have owned various GM vehicles, as I am sure most of you guys do, so it is really quite surprising that they treat repeated customers like this.

Everyone needs to BEWARE of this oil consumption issue and should be checking their oil often to ensure it is not running low so that you don't have to get a new engine and be thousands of dollars out of pocket because GM will not help you.
Thank you for this post. Sadly, your experience with the 2012 Buick Verano is identical to mine. I believe there should be a class action suit just as there was for the GM Chevy Equinox. That GM model had the same issue as we are all having with the 2012 Buick Verano. The Chevy Equinox class action suit recently settled for 42 million dollars.
 
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