screen froze up then went blank

[mike12verano]

I got in the car last night and the radio was on an AM station. I started the car and hit the source button to listen to something else. no reaction, I hit a different station button, same results. hit the power button, NOTHING. shut off the car, started it back up and had a blank screen and no radio no intellilink. drove the car home. got up the next morning and everything was working again.

not sure i can do anything right now since it's working again. hope this does not come back again.

 

[TurboLover]

solar flares 🙂

 

[miou]

Haven't had anything like that happen myself, sorry to hear.

There does appear to be 100% reproduceable glitch when dialing through stations via the steering wheel that switch between XM and FM. It's like the pointer for where you are in a menu gets dropped and the system forgets where you are.

 

[Buick Customer Service]

I would recommend keeping an eye on this. If it happens again, I would recommend contacting your local dealer. Please feel free to keep me posted. Thank you.

Tricia, Buick Customer Service.

 

[mike12verano]

thank you I will. if it happens again I am going to take it to the dealer, even if it comes back on.

 

[brian1121]

same thing happen to me today!! after I start the car today, the screen froze up right after the buick logo pops out, it just stay like that, I restart again, same thing. I only have this car for 3 days!!! I'm taking to the dealer tmr !!

 

[mike12verano]

same thing happen to me today!! after I start the car today, the screen froze up right after the buick logo pops out, it just stay like that, I restart again, same thing. I only have this car for 3 days!!! I'm taking to the dealer tmr !!

Please let me know what they find. I'm starting to have a different problem with the audio. it is changing sources ramdomly

 

[pogster]

Sounds like the system has microsoft in it.

 

[TurboLover]

Sounds like the system has microsoft in it.

They did not create the software the software for GM on this.

 

[Veranouser]

I am extremely disappointed with this car. This is the 4th time that I take it to the dealer to have it repaired due to the radio freezing and the screen turning black. I am not able to lower volume, change the station, etc. I have to pull over, turn off the car and turn it back on to try and get it to reboot. The dealership folks tell me they are unable to find what the issue is

 

[KevinJ]

Luckily, my 2013 with 35,000 mile has not had any electrical problems. Yet...
However, I fully expect it to as mileage and time passes.
Heck, most of the time I'm surprised it even starts. No, I'm not kidding...

With all of the really unnecessary electronic gadgetry on these cars, should we be surprised.
Do we really need backup cameras, motion sensors, lane sensors, built in navigation, a screen for the radio, bluetooth, USB, satellite monitoring and tracking(OnStar), etc? Not to mention the advanced engine and drive train computers and sensors.

Whatever happened to the KISS principal?
Complexity always adds points of failure.

For the record... I've been a software engineer and programmer for over 30 years.
I actually wrote my first computer program 40 years go.
So I'm not just another luddite complaining about technology.
I've just been around computers and technology long enough to know that both software and hardware are NEVER and WILL NEVER be foolproof.

 

[JGB]

I got in the car last night and the radio was on an AM station. I started the car and hit the source button to listen to something else. no reaction, I hit a different station button, same results. hit the power button, NOTHING. shut off the car, started it back up and had a blank screen and no radio no intellilink. drove the car home. got up the next morning and everything was working again.

not sure i can do anything right now since it's working again. hope this does not come back again.

My

 

[JGB]

I got in the car last night and the radio was on an AM station. I started the car and hit the source button to listen to something else. no reaction, I hit a different station button, same results. hit the power button, NOTHING. shut off the car, started it back up and had a blank screen and no radio no intellilink. drove the car home. got up the next morning and everything was working again.

not sure i can do anything right now since it's working again. hope this does not come back again.

My encore went blank. I had a software update, but it still continued to freeze.
Sometimes it would get green lines up and down the screen.
I find it's when the temperature is 29 degrees +.
The screen seems to overheat in the sun.
Love this car

 

[13VeranoFLA]

2013 Buick Verano here. Went to the store, radio/NAV screen was working fine. Came back out and nothing. I've changed all the fuses, disconnected the battery to reset computer and had Buick customer service walk me through a "reboot" of the infotainment system. I've waited until the next morning hoping and nothing. It's been 3 days now. I have a black screen and the radio controls on the dash and steering wheel are not working. Next I guess is to pull the trim and check for a faulty connection. There is no power to the radio.

 

[Onlygm]

2013 Buick Verano here. Went to the store, radio/NAV screen was working fine. Came back out and nothing. I've changed all the fuses, disconnected the battery to reset computer and had Buick customer service walk me through a "reboot" of the infotainment system. I've waited until the next morning hoping and nothing. It's been 3 days now. I have a black screen and the radio controls on the dash and steering wheel are not working. Next I guess is to pull the trim and check for a faulty connection. There is no power to the radio.

My 2013 verano started out screen going black. 2 weeks later engine would shut off and turn right back on by itself. Had bcm changed at dealer and that wasn't the problem. Next day I went to fuse box under hood to check relays and I found that my positive cable at the fuse block was getting extremely hot. So I took it back to dealer and pointed that out to them and had them do a complete elect. Diagnosis. Turns out I was losing voltage at that connection. Had them replace positive and negative cables as well as the whole fuse block that's on top of the battery. It's been 2 weeks and I have had no more problems. Hope this helps

 

[Onlygm]

My 2013 verano started out screen going black. 2 weeks later engine would shut off and turn right back on by itself. Had bcm changed at dealer and that wasn't the problem. Next day I went to fuse box under hood to check relays and I found that my positive cable at the fuse block was getting extremely hot. So I took it back to dealer and pointed that out to them and had them do a complete elect. Diagnosis. Turns out I was losing voltage at that connection. Had them replace positive and negative cables as well as the whole fuse block that's on top of the battery. It's been 2 weeks and I have had no more problems. Hope this helps

 

[G-217896]

My encore went blank. I had a software update, but it still continued to freeze.
Sometimes it would get green lines up and down the screen.
I find it's when the temperature is 29 degrees +.
The screen seems to overheat in the sun.
Love this car

I think that's what happened to mine too hot. Thanks😊

 

[G-9889]

I got in the car last night and the radio was on an AM station. I started the car and hit the source button to listen to something else. no reaction, I hit a different station button, same results. hit the power button, NOTHING. shut off the car, started it back up and had a blank screen and no radio no intellilink. drove the car home. got up the next morning and everything was working again.

not sure i can do anything right now since it's working again. hope this does not come back again.

Any luck? Having the problem now.

 

[AlexTheVerano]

Encountered this issue today in my ‘12 Verano w nearly 145000 miles. Last month the blower motor (replaced at dealership about 15k miles ago) didn’t want to work for a day and the only air movement was coming from the front defroster. For about a week after, I was running my A/C with regular bi-level cooling. I still occasionally do it.

I dunno if there’s any basis to my thought, but could some condensation somewhere have shorted a wire to cause the radio from locking up?