Okay that's good to know, thanks much. I will email them and see what they can do for me.My experience has been very different. They've always been responsive to my emails. My mats also had the oversized eyelets. I did end up ordering the proper ones and they arrived in a couple days. Fit was perfect and I've had no issues with durability.
I purchased seat covers and their trunk organizer as well. No complaints from me.
My floor mats are complemented by anyone who's seen them. Even my Buick service manager noticed them.