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Step 1. Check Fuses.
Owners Manual: Section 10-30 Vehicle Care, Page-273
Instrument Panel Fuse Block:
Located in passenger compartment, driver side, lower left of steering column. (See Page 273 for location).
Check Fuse #'s 4, 5, and 18, and maybe some others.... (See page 274 for fuse identification/location).
Sometimes it can be difficult to tell if a fuse is blown or defective.
If your not sure, then replace it. They're cheap.
If the fuses are ok....
Step 2. Reboot the car....
Disconnect the Negative (Black) cable from the car battery.
Wait a few minutes (10 - 15).
Hook Negative battery cable back up.
Hopefully the screen comes back to life.
If that doesn't work, the car will probably need to be checked to see if it is throwing any error codes.
Hopefully you will get some codes that will indicate what the problem is.
If not.... then your probably going to have to take it to a repair shop or a dealership.
I would be more inclined to take it to a dealership, unless you know of a reputable independent shop that is good with electrical gremlins.
And the saga of dying Infotainment Screens continues...
I will avoid going into my rant on how I really, really dislike LCD control/infotainment screens in ALL cars!!
This makes me nervous, as I also have a 2013 with similar miles.
Well, as many had suggested, I got back in my car at the end of the day... no problems! Radio worked like there was never an issue!!! I'm happy, but still will wonder if it could happen again, for good!!! Fingers crossed!
I have a 2017 regal with 16,000 miles and I turned my car on to a black screen. The radio was on but nothing else functioned. I turned my car off and took my kids into day care, turned on the car to the same black screen. Then 5 minutes later my screen just turned on. I’m hoping this doesn’t happen again.
2007 Lucerne CXL. and 1995 Lesabre currently, past 1973 Riviera, 1968 Riviera
Other than what's been listed in the other above posts, the only other option is to Google "Black intellilink screen" and follow the addtional suggestions. If none of those resources work it's probably off to the dealer as it may need a software update or its a hardware problem.
I have a 2013 Buick Verano. In July of this year I connected my new Google pixel XL phone. The radio froze and my phone call kept switching back and forth from my Bluetooth to my phone. Every day after that the radio screen was freezing and the phone wouldn't connect. It would freeze for 15 minutes to an hour and when I would shut the car off it would reset its self and be fine. It is now at the point none of the radio buttons work, The radio still plays music but i am unable to change the channel, turn the volume up or down/ turn the radio off and my back up camera doesn't come on. I have check all fuses, tried to disconnect the battery and taken the car to the dealer. The dealer told me they do not know what is wrong with it and all they can do is order a new radio for $1500 as it is not covered by the warranty. I read on another form this same issue happening and it ended being that the phone wasn't compatible with Buicks system. Also on the same day the radio started acting up my check airbag light came on. I did receive a notice that it is faulty and needs to be changed. i took it to the dealer and they wanted $150 to change it even with the paperwork from Buick. needless to say the extended coverage expired and the airbag light is still on and i have a non functioning radio. I have called Buick and they are unwilling to pay to replace the airbag sensor. Will never buy a Buick again. Horrible customer service and really crappy cars! My advise Steer clear of Buick!