Black intellilink screen

[weberkw]

I have a 2016 Buick Regal T. The screen went out, took it in to the garage and I have to replace the radio and screen. Not covered under warranty. If there is so many problems with these screens why isn't there a recall? Especially that it is not any fault of my own? I have only owned the car for 10 months!

 

[KevinJ]

Yeah... Problems with these screens and the software behind them is widespread GM problem.
I have an Aunt with a 2017 Caddy CTS (17,000 miles). She just had to have it replaced and while she was at the dealership another customer was having his replaced in a 2018 Silverado. I also follow the Buick Encore forum and see some of the same reporting.

 

[G-705617]

Same thing happing to me and my 2015 Buick Encore. Yesterday the screen seemed to lag and now today it won't turn on at all, black and it will flash white every 10 seconds or so

 

[G-730814]

Buick 2016 regal, 3 times screen has blanked out plus back up camera notification of needed servicing???

 

[G-509386]

Step 1. Check Fuses.
Owners Manual: Section 10-30 Vehicle Care, Page-273
Instrument Panel Fuse Block:
Located in passenger compartment, driver side, lower left of steering column. (See Page 273 for location).
Check Fuse #'s 4, 5, and 18, and maybe some others.... (See page 274 for fuse identification/location).
Sometimes it can be difficult to tell if a fuse is blown or defective.
If your not sure, then replace it. They're cheap.

If the fuses are ok....

Step 2. Reboot the car....
Disconnect the Negative (Black) cable from the car battery.
Wait a few minutes (10 - 15).
Hook Negative battery cable back up.
Cross-Fingers.
Start Car.
Hopefully the screen comes back to life.

If that doesn't work, the car will probably need to be checked to see if it is throwing any error codes.
Hopefully you will get some codes that will indicate what the problem is.

If not.... then your probably going to have to take it to a repair shop or a dealership.
I would be more inclined to take it to a dealership, unless you know of a reputable independent shop that is good with electrical gremlins.

And the saga of dying Infotainment Screens continues...
I will avoid going into my rant on how I really, really dislike LCD control/infotainment screens in ALL cars!!

This makes me nervous, as I also have a 2013 with similar miles.

Good Luck and let us know how you fare...

thank you! this reboot worked for me!!

 

[G-290881]

My 2017 Buick encore radio screen went black this morning when I started the car. Whats up with this? I cannot get it to turn back on and I cannot change the radio station.

Same problem with 2017 envision lease. Thanks for the post.

 

[Regal Avenir]

2019 Buick Regal Avenir is a wonderful car but the back up lines randomly disappear at times when most needed, This is a safety concern! The screen randomly goes blank and nothing works, Been to dealer three times, ready to file lemon law.

 

[G-504842]

Same thing happened today to my 2017 Buick Encore. My screen went blank. Radio works and I can change channels just can’t see anything on it. Is there something I can do?

The same thing is happening to me in my 2012 Verno. Now the radio will not come on at all.

 

[G-198204]

I am not sure what could be causing your concern. If this reoccurs, feel free to contact me. Thank you.

Tricia, Buick Customer Service.

Hi Tricia, I am having the same issue with my 2018 Buick Encore please advise

 

[Jephro Sarah]

Same problem with 2017 Buick Encore 28,xxx miles. Second owner, are we covered under warranty.

 

[G-738376]

Same just happened to my 2017 Buick Verano i cant listen music or see the rear camera basically it's useless ??? Really GM n Or Buick ??

 

[G-925458]

L

I am not sure what could be causing your concern. If this reoccurs, feel free to contact me. Thank you.

Tricia, Buick Customer Service.

I have a 2017 buick verano and my radio would black out and then back on, i disconnected the positive cable for about fifteen minutes so the computer would reset itself and i've had no more problems

 

[Jkck1109]

The same thing is happening to me in my 2012 Verno. Now the radio will not come on at all.

My 2017 Encore did this today, radio comes on but I cannot control it with any buttons or turn it off. Then all of a sudden it comes on stating “COPYING FILES” AND “ WAITING FOR UPDATE MEDIA” I’ll see if it updates tomorrow, I have an appointment with the dealer on Monday.

 

[LucilleFurey]

Hi Tricia, I am having the same issue with my 2018 Buick Encore please advise

This happens intermittently with my 2018 LaCrosse. AND I lose the iphone pairing with the car regularly.

 

[G-740507]

Same thing happened today to my 2017 Buick Encore. My screen went blank. Radio works and I can change channels just can’t see anything on it. Is there something I can do?

Same thing with our 2018 lacrosse except the whole dash was blacked out and the steering wheel controls didn't work. The dealership cannot replicate the problem so they have no clue.

 

[CheapFuneral]

This just started happening to my car. I have a 2016 Buick Verano and it works when I first start it up but when I turn it off say to get gas radio goes black no sound no back up camera no usb power in the center console. It just started happening this week and it’s the first time we have been below 20 degrees since I got the car. I believe it to be temperature related as well. We will see if it starts working after the weather warms up.

I spoke with both GM customer care and the dealer today. Nothing they can do because I’m 2k over warranty. 🤦‍♂️ My wife’s encore had the same issue and they replaced it under warranty years ago. When talking to the dealer service guy he asked if it was a cruze. I think they have a tsb for the cruze. this is the same car and radio, should be covered.

If it’s not covered and continues to have issues I’ll replace with after market. Any suggestions?

 

[myredcar]

If you Google "blacked out intellilink screen" you will find numerous You tube videos that recommend unplugging and replugging the blue connector on the HMI module as the fix. It's behind the glove box, in the same area as the cabin filter. Apparently the connector is bad and does not reliably hold. I have not done this myself but, I would have a look at the pins on the male connector to see if any are misaligned. Probably just a faulty design. A good candidate for duct tape.

 

[Skylarkin']

This just started happening to my car. I have a 2016 Buick Verano and it works when I first start it up but when I turn it off say to get gas radio goes black no sound no back up camera no usb power in the center console. It just started happening this week and it’s the first time we have been below 20 degrees since I got the car. I believe it to be temperature related as well. We will see if it starts working after the weather warms up.

I spoke with both GM customer care and the dealer today. Nothing they can do because I’m 2k over warranty. 🤦‍♂️ My wife’s encore had the same issue and they replaced it under warranty years ago. When talking to the dealer service guy he asked if it was a cruze. I think they have a tsb for the cruze. this is the same car and radio, should be covered.

If it’s not covered and continues to have issues I’ll replace with after market. Any suggestions?

Platform cousins ≠ badge engineering; these aren't J-bodies 2.0. Assuming the Cruze and Verano swap a lot of parts can lead to dead ends just like it did on the previous Deltas, the Ion and Cobalt. Cruze and Verano share the Delta II platform, automatic transmission variants, wheel sizes and possibly, rearview mirrors. Even if they do share stereo innards, the cars are not clones.

 

[WTFregal]

Hello, I have a 2016 Buick Regal and after hitting a pothole my intellilink screen went black. The radio and phone still works but I can't see anything on the screen. The next day I lightly pounding around the info screen, it flickered once and went black for good. So I'm hoping its a bad connection of a wire in back of the display.
I've Google how to remove the "intellilink screen" but haven't found any good videos or diagrams that are Regal specific. Can anybody point me in the right direction? I would like to know more on how to remove the trim before I start tearing into it and break something.

Thanks in advance.

Edit: Last night I went out to the car to get something and I noticed that in the dark the screen was a faint blue/gray color, but still blank with no information on it.

 

[Dorothy Murrin]

My 2016 Buick Encore also has a problem with the intellink screen. When I mentioned it to the service dept. they told me it was in the memory or something....my radio still works but the light goes out on the screen....back again to the service dept. I just bought this car in September 2019.