You all know I've had plenty of issues with my car. The latest fight has taken months to resolve, but finally a technician actually listened and didn't come up with some lame excuse.
2012 Regal GS: Exhibited clacking noises when taking off in first or reversing. It sounded like two wooden sticks being hit together.
I took my car in today (Feb 12, 2015). I had a bad experience. The guy was like "You keep bringing the car in. There's only so much we can do. You gave us a few bad surveys and we're not happy!" Whatever! After about an hour of waiting, the tech comes and asks me to drive the car to see if I can replicate it. At first he was bringing up the gear lash stuff again, but I immediately countered him by saying taking off in first puts torque on the gears, thus eliminating lash. He agreed. We stopped in the parking lot and put it in reverse and.......clack, clack, clack!! He was like "I know what that is!" He said "I'll take care of it." I go back into the waiting room and about an hour later he comes in and says "It's all done!" He said the axle nuts were probably loose. He took both axles out and then reseated them and retorqued the nuts. Problem solved! I'm so glad I had a tech that actually listened!! This might be something GS and Turbo owners might want to look into. Regular Regals probably wouldnt hurt either, but I'm assuming this is a high torque problem. I know someone else on here mentioned having to have their axles re-tightened
**EDIT** I have included the YouTube link to my video demonstrating the noise. The Mic picked up all kinds of squeaks and rattles, but what you're listening for is a clacking sound similar to hitting two wooden sticks together.
http://youtu.be/JnzewkYtrRI