2011 Lacrosse Trunk Mysteriously Opens

[MHT]

Of course I will bring it to the dealership. I will be armed with all the information collected in this forum for which I am grateful.

I will report back but let's not lose sight of the basic seller - buyer contract.

GM promises to provide me with a vehicle that operates the way they say it will and I promise to pay them. If there is a problem, they should fix it especially if it is acknowledged and reported by many unrelated customers.

If they don't, it is my right to escalate as legally creatively as I can.

If they don't, they are in breach. It is also my right to take the legal route.

This is a safety and security issue. Will it take someone killing someone else while backing up as the trunk opens or a kid locking himself in ???

I feel for the frustrated posters on this forum and I'm going to make sure that I do everything I can to get this problem investigated and fixed.

If I fail, it will not be for lack of effort. Perhaps as our efforts accumulate, we will get the time of day...

Your statement about this issue causing an accident or child climbing into the open trunk is dead on. Now someone will say the safety release in the trunk would save the child but get this, I read where Consumer Reports director of testing put his 4 year old son in the trunk of a new 2013 Lexus ES350 just to see if the kid would be able to use the safety release in the trunk, the safety release plastic handle broke off in the kids hand and the father had to let him out, he quickly reported the issue to Lexus and they say Lexus is investigating this. Consumer Report has also notified NHTSA.
I am not saying that this would be the case with the LaCrosse but if you cannot explain the trunk opening randomly would you really want to take a chance that the safety release would save the life of a child that by chance happened to climb in the open trunk and close it or perhaps a friend close it.
It is kind of funny that somtimes the impossible only becomes possible after there is a tragedy.

 

[Buick Customer Service]

Of course I will bring it to the dealership. I will be armed with all the information collected in this forum for which I am grateful.

I will report back but let's not lose sight of the basic seller - buyer contract.

GM promises to provide me with a vehicle that operates the way they say it will and I promise to pay them. If there is a problem, they should fix it especially if it is acknowledged and reported by many unrelated customers.

If they don't, it is my right to escalate as legally creatively as I can.

If they don't, they are in breach. It is also my right to take the legal route.

This is a safety and security issue. Will it take someone killing someone else while backing up as the trunk opens or a kid locking himself in ???

I feel for the frustrated posters on this forum and I'm going to make sure that I do everything I can to get this problem investigated and fixed.

If I fail, it will not be for lack of effort. Perhaps as our efforts accumulate, we will get the time of day...

Feel free to keep me posted on your progress and contact me if you need additional assistance in the meantime. Thank you.

Tricia, Buick Customer Service.

 

[HMTJ6821]

O. . .let's not lose sight of the basic seller - buyer contract.

GM promises to provide me with a vehicle that operates the way they say it will and I promise to pay them. If there is a problem, they should fix it especially if it is acknowledged and reported by many unrelated customers.

If they don't, it is my right to escalate as legally creatively as I can.

If they don't, they are in breach. It is also my right to take the legal route....

I know it is not good to discuss religion or politics on a forum such as this. But, being the occasional trouble maker that I am, let me touch on the legal issues you raised. This is not to say that I am a legal expert—I am not.

So the question is, "Did you buy the vehicle from General Motors, Buick, or from the dealership?" My guess is that all the papers that you signed say that you purchased the vehicle from the dealership.

Yes, General Motors provides a warranty to you through a dealership service department or a mechanic of your choice, but that warranty is very specifically worded. I am sure that their legal experts are more experienced and better trained than your opinion of that for which they SHOULD be responsible.

I will now step back into the shadows to watch the fireworks.

 

[mmadden2]

I know it is not good to discuss religion or politics on a forum such as this.

I'm for a little scandal- Is that like saying Chicago pizza sucks?

Here's a real pie, gotta go eat it while it's hot 😀

 

[GolfingDuo]

I'm for a little scandal- Is that like saying Chicago pizza sucks?

Here's a real pie, gotta go eat it while it's hot 😀

Marc you are a real instigator.

 

[HMTJ6821]

I'm for a little scandal- Is that like saying Chicago pizza sucks?

Wow! Did you ever hijack that forum thread! I guess, so did I.

By the way, I love Chicago style thick pizza.

 

[SteakNEggs]

OK it happened today, I leaned forward with my fob in my coat pocket and my trunk opened. Why a trunk needs to be able to open when the vehicle is in D is beyond me.. Wow...

 

[GolfingDuo]

OK it happened today, I leaned forward with my fob in my coat pocket and my trunk opened. Why a trunk needs to be able to open when the vehicle is in D is beyond me.. Wow...

I don't recall that being a requirement for drivers to gain access to the spare tire while in gear. Hmmmmmmm I need to investigate this AM to see if that capability is on my car. 🙄

 

[mmadden2]

By the way, I love Chicago style thick pizza.

Here's where I tie disgusting pizza back to the topic at hand...

Sitting a 12lb Chicago pizza-brick on the trunk would definitely keep it from being able to self-rise. This brings me to my point... Increasing the tension on my trunk springs enabled it to lift itself, so how about decreasing the tension to achieve the reverse effect. Move the springs to the looser notches, or remove one (or both) springs so the trunk can no longer pop up automatically. If this bullshi!t open-sesame trunk issue is ever fixed once and for all, you can put everything back to the way it's supposed to work. The trunk may continue to click itself unlocked but won't show the world your valuables or soak itself in bad weather. Hopefully the DIC will tell you when it's open, so you can go re-shut/curse as needed.

Now back to one-handed pizza...

 

[GolfingDuo]

OK it happened today, I leaned forward with my fob in my coat pocket and my trunk opened. Why a trunk needs to be able to open when the vehicle is in D is beyond me.. Wow...

You may have inadvertantly stumbled upon the problem. Whoever else might be having that problem with the trunk mysteriously opening place your car in D and press the trunk release on your FOB. If it opens that is a problem. It does not happen in my car. I have not had the issue you have been having. This is probably the key to the problem and possibly the resolution.

😱

 

[GolfingDuo]

Here's where I tie disgusting pizza back to the topic at hand...

Sitting a 12lb Chicago pizza-brick on the trunk would definitely keep it from being able to self-rise. This brings me to my point... Increasing the tension on my trunk springs enabled it to lift itself, so how about decreasing the tension to achieve the reverse effect. Move the springs to the looser notches, or remove one (or both) springs so the trunk can no longer pop up automatically. If this bullshi!t open-sesame trunk issue is ever fixed once and for all, you can put everything back to the way it's supposed to work. The trunk may continue to click itself unlocked but won't show the world your valuables or soak itself in bad weather. Hopefully the DIC will tell you when it's open, so you can go re-shut/curse as needed.

Now back to one-handed pizza...

Actually Marc I think there is a real problem there. I dont think it is BS at all. Steak mentioned just a little ago that his trunk opened while he was in drive and that he had accidentally pressed the FOB button. Well I put my car in gear and even started driving pressing my FOB and nothing. I honestly believe that there is a programming issue there and the computer could be the issue. There is always a common denominator in things like this. The computer allowing the trunk to open while in drive is another symptom. Let's see what GM service can make of that. I bet that they have seen that problem.

 

[MHT]

I just checked and when I press the button on the key fob my trunk will not open with the car in DRIVE so that function works.
My trunk has opened by one of my keys pressing the trunk release button on the key fob while in my pocket and about every three weeks are so it will randomly open on its own.

 

[SteakNEggs]

You may have inadvertantly stumbled upon the problem. Whoever else might be having that problem with the trunk mysteriously opening place your car in D and press the trunk release on your FOB. If it opens that is a problem. It does not happen in my car. I have not had the issue you have been having. This is probably the key to the problem and possibly the resolution.

😱

Well since MHT tried it with his 2011 I assume that "feature" might had been removed from 2011 and up. Today I am going to try to get up past 25mph and see if it will open when I press the FOB.

This is the first time it has happened this way, usually it is open before I even start my car.

 

[GolfingDuo]

Well since MHT tried it with his 2011 I assume that "feature" might had been removed from 2011 and up. Today I am going to try to get up past 25mph and see if it will open when I press the FOB.

This is the first time it has happened this way, usually it is open before I even start my car.

No I dont think so Steak. I do not think my 06 Pontiac G6 GT could open when in drive and it was less sofisticated than this LAX.

 

[MHT]

Well since MHT tried it with his 2011 I assume that "feature" might had been removed from 2011 and up. Today I am going to try to get up past 25mph and see if it will open when I press the FOB.

This is the first time it has happened this way, usually it is open before I even start my car.

I have a 2012, all we can do is just hope that wether it is the key fob or ghost of Christmas past, that Buick will do something about both the fob and random trunk open issue.

 

[SteakNEggs]

I tested a few things.. I can't make much sense of this..

D - Brake down, not moving - opens
D - Brake off, moving at 25mph - doesn't open
D - Brake off, moving <5mph - opens
R - Brake off, moving <5mph - doesn't open

So when I leaned forward I would had been moving at a very slow speed... None of this makes any sense to me..

 

[tjc78]

If there isn't a GM fix for this, I'm sure that there would be a fairly easy way to implement a "kill" switch for the trunk popper.

For under $10 bucks and an hour labor it could be done.

 

[insurman33]

When I first the car I noticed this mysterious opening. Bought up
the topic a week later. "First" they ever heard of it said my saleman and
service manager. I am amazed that I'm always the "first" to bring up a
problem. I called our Customer Service Program(waste of time) and they
claimed they would look into the matter- talk with service manager-blah
-blah-blah! And I would get a call when a solution to the problem is found.
Well, folks that was over a year ago! Even talked to the new service manager- you got it-it was the "first" he ever heard of it.

So now I laugh when I see these Customer Service messages in the thread-
"oh gives us your Vin and we"..... yeah when pigs fly!

I think people in the site should start complaing to the National Highway Safety. It took a month but I finally got a interview call and months later the problem with enough people was solved with another car.

 

[GolfingDuo]

I tested a few things.. I can't make much sense of this..

D - Brake down, not moving - opens
D - Brake off, moving at 25mph - doesn't open
D - Brake off, moving <5mph - opens
R - Brake off, moving <5mph - doesn't open

So when I leaned forward I would had been moving at a very slow speed... None of this makes any sense to me..

I tested it at my house. I was in D moving under 5 and nothing. I was in drive and not moving and nothing. I was in park and it opened. I didnt try R but I don't think it would have made a difference.

I think you have a problem. It should not open at all while in D or R even if the brakes are applied and you are not moving.

 

[SteakNEggs]

I might record it on Friday, post it on youtube.. It isn't logical lol...