backup camera guidelines disappear randomly..

[TommyOpel~74-18]

Yep, mine have disappeared since new. LOL, the tech guy said it was because the SD Nav card was missing; once the Nav card came in, they would stay on. Nope. Still go off as described above.

LOL, should have read the entire thread. Bad Tommy.

I tried the "wait for it to load" trick last night which appeared to work.

 

[Johnny Bravo]

Reference 18-NA-385 if you talk to the dealer (December 21, 2018 document)

Having trouble locating that TSB ID #16-NA-385. Do you have a link or PDF you can post for reference? Thanks.

 

[SweetWafer]

Has anybody successfully had this fixed? I am finding this is happening more often at the most inopportune times. The car is up and fully booted, I drive for 10 mins to work, then I try to back into my super-tight parking space and the lines often disappear. Drive forward a bit and go back into reverse, lines return. The DIC graphics and aural alarms still work, but the lines drop out.

 

[Katsubento]

Has anybody successfully had this fixed? I am finding this is happening more often at the most inopportune times. The car is up and fully booted, I drive for 10 mins to work, then I try to back into my super-tight parking space and the lines often disappear. Drive forward a bit and go back into reverse, lines return. The DIC graphics and aural alarms still work, but the lines drop out.

Don't think so. You would have heard about it here since it affects nearly every one of us.

 

[Davidayackle]

Don't think so. You would have heard about it here since it affects nearly every one of us.

Could be the Human interface module.

 

[TommyOpel~74-18]

This is what I was given by the dealer.
It is a normal function and not a fault.
The system is just S-L-O-W.
I guess they don't have a very big hardware/software development budget. #eyeroll

 

[Davidayackle]

This is what I was given by the dealer.
It is a normal function and not a fault.
The system is just S-L-O-W.
I guess they don't have a very big hardware/software development budget. #eyeroll

I see... They say 45 seconds to let the system boot up, doesn't solve the issues others are having when they have been driving for 10min or more and it still does it.

 

[BahamaTodd]

I don't buy the "slow" excuse. I can put it in reverse and the lines disappear. Then start reversing and put in neutral while I'm still moving and the lines reappear and work fine for the few seconds that the camera stays active.

 

[Katsubento]

That's bogus.

 

[TommyOpel~74-18]

Well, I'm just showing you what the dealer and GM gave me.
Whether or not it's "bogus", or you "don't buy it", that's the party line. 🤔
The question is, can anything be done about it? Or is this thread just going to become a whine-festival?
Since I don't have any better answers than what the GM bulletin says, I'm going to stop worrying about it.

 

[SweetWafer]

Whether or not it's "bogus", or you "don't buy it", that's the party line.

Regardless of how GM says it is, what people are seeing is that it's not a "slow" or "it's booting" problem. It's a "system is fully booted, it works, and then randomly fails" problem.

 

[bollox74]

I've not let it get to me as it;s the only issue I've experienced since purchase BUT I've waited a full 45 second and it will still happen, it's definitely GM turning a blind eye to the issue.

still convinced it's a mis-aligned or misreading or something w/ a sensor in the shifting position mechanism esp. because you can shift it into N and the lines appear as they should.

 

[Idano]

We can assume the lines are computer generated, so we can assume the problem is a software glitch. Not all owners are experiencing the problem so we can take a WAG that the people that are experiencing this glitch have some commonality causing the glitch.
I'll take a WAG and say, Apple Play is the commonality.

 

[Kybuck83]

I'll take a WAG and say, Apple Play is the commonality.

I realize it was a WAG, but I have the issue, and have never even had an Apple phone in the car. I have used Android Auto, but it definitely happens when I'm not using Android Auto.

 

[Davidayackle]

I realize it was a WAG, but I have the issue, and have never even had an Apple phone in the car. I have used Android Auto, but it definitely happens when I'm not using Android Auto.

Yeah, human interface module like I said before. Maybe they will be able to just update system insted of changing out parts.

 

[Idano]

I realize it was a WAG, but I have the issue, and have never even had an Apple phone in the car. I have used Android Auto, but it definitely happens when I'm not using Android Auto.

Do you have files on your Android phone contaminated with Apple malware ?

 

[Katsubento]

Well, I'm just showing you what the dealer and GM gave me.
Whether or not it's "bogus", or you "don't buy it", that's the party line. 🤔
The question is, can anything be done about it? Or is this thread just going to become a whine-festival?
Since I don't have any better answers than what the GM bulletin says, I'm going to stop worrying about it.

I believe you. I am saying that their answer is bogus.

 

[TommyOpel~74-18]

I believe you. I am saying that their answer is bogus.

I don't know. The thing is, what can be done before someone gets hurt?

 

[Kybuck83]

I don't know. The thing is, what can be done before someone gets hurt?

I get that this is annoying, but how is someone going to get hurt because the guide lines disappear? The camera itself still works, as do the audible alerts, so if you see/hear someone there, stop reversing. I think the camera is a federal requirement, not the lines.

 

[Davidayackle]

I don't know. The thing is, what can be done before someone gets hurt?

I would have to agree with the fact that nobody is going to get hurt cause you don't have a couple lines on your luxury cars back up camera... That's just silly.